Team Coordinator

Location: Wellington Regional Hospital Contract: Permanent, full-time About the Company Health New Zealand | Te Whatu Ora is committed to the principles of Te Tiriti o Waitangi and dedicated to serving all New Zealanders. We are focused on building a health system that emphasizes partnership, equity, sustainability, family-centered care, and excellence through integration and collaboration. About the Role We are looking for a Team Coordinator to join our Outpatient Reception and Administration Support team. In this role, you will take an organizational approach to standardize processes across the reception and broader administration teams. Working closely with your Team Leader, you will coordinate the team to ensure that our Outpatient Reception and Administration Support staff deliver a customer-focused and efficient service to patients, their families, and the clinical teams. Your key responsibilities will include: - Liaising with clinical staff to effectively manage patient throughput - Ensuring timely administration support is provided - Coordinating staff training and orientation to equip them with the necessary knowledge for their roles - Identifying staffing requirements and implementing strategies to enhance staff engagement The salary range for this position is $78,614 to $89,491. About the Team/Service Location The Patient Administration Service plays a vital role in supporting the patient journey from referral to discharge across the District. Our service comprises several areas, including: - Outpatient Booking Centre - Call Centre and Atrium - Clinical Typing Team Support - Ward Administration - Elective Booking - Outpatient Reception and Administration Support - Emergency Department and Radiology Each area is led by a dedicated Team Leader, providing a single point of contact throughout the group. Our collective aim is to offer efficient and effective administrative support that allows clinical staff to focus on delivering quality care to our patients. This role is part of the Outpatient Reception and Administrative Support service, which operates across various departments within Wellington Hospital. We pride ourselves on fostering a supportive and collaborative workplace culture, with a strong commitment to your ongoing professional development. You will collaborate closely with both clinical and non-clinical staff to meet service needs effectively. About You The ideal candidate will possess the following skills and experience: - Ability to maintain open, effective, and appropriate communication with staff and patients - Adaptability to cope with change - A direct and truthful approach complemented by an empathetic nature - Proficiency in negotiating effectively in challenging situations with both internal and external stakeholders - Capacity to build relationships and earn trust quickly Working at Health New Zealand At Health New Zealand | Te Whatu Ora, we are dedicated to ensuring excellent healthcare for the people of Aotearoa/New Zealand. Our people are central to our mission, and we are committed to being good employers while upholding our equal employment opportunity obligations. We celebrate diversity and welcome applications from individuals of all gender identities, ages, ethnicities, sexual orientations, and disabilities. A diverse and inclusive workforce positions us better to understand and serve our community. We are a pro-equity health organization, with a particular focus on Māori, Pacific Peoples, and the Disability Community. How to Apply To apply, please click on the "apply now" button. All applications must be submitted through our online careers portal by 22nd June. If you have any questions about the role, please contact lucy.britland@tewhatuora.govt.nz. We will review applications as they are received and may proceed with the recruitment process before the closing date of this advertisement.