Team Coordinator

About the Company Health New Zealand | Te Whatu Ora is committed to the principles of Te Tiriti o Waitangi and aims to provide exceptional healthcare services to all New Zealanders. We are focused on building a health system founded on partnership, equity, sustainability, and whanau-centred care. Our dedication to excellence drives everything we do. About the Role We are currently looking for a Team Coordinator to join our Ward Administration Team at Wellington Regional Hospital/Kenepuru Hospital. This full-time position is a fixed-term role that will extend until July 2026. The Team Coordinator will play a vital role in supporting patient journeys from pre-admission through to discharge. This individual will take an organizational approach to ensure that all processes are standardized across wards. Working closely with the Team Leader, the Team Coordinator will oversee the team and ensure that ward administration staff deliver a customer-focused and efficient service to patients, their families, and clinical teams. About the Team Our Ward Administration Team is characterized by diversity, collaboration, and a strong work ethic. We take pride in focusing on our patients' journeys, recognizing that each day brings unique challenges and experiences. The Ward Administration Team operates within the Patient Administration Service, which consists of six teams responsible for providing centralized administrative support to clinical areas throughout all stages from referral to discharge. The team handles various tasks, including greeting patients, validating patient information, managing the admission and discharge processes, and addressing general inquiries. Additionally, the team collaborates with clinical staff to ensure effective patient throughput and timely administrative support, making their role crucial to the daily operations of the ward. About You We are looking for candidates who can navigate ambiguity and adapt to an ever-changing environment while managing risk and uncertainty effectively. Supervisory experience is essential, alongside the ability to work both independently and as part of a team. Strong communication skills are required, particularly the ability to engage with team members and the public, including those who may be distressed or upset. Candidates should have strong decision-making abilities, attention to detail, and proficiency in Microsoft Office Suite, particularly Excel. Effective time management skills and a commitment to meeting deadlines are also important. Additionally, self-motivation and self-awareness are key attributes we are seeking. Experience working with diverse cultures, knowledge of the Privacy Act, and an understanding of confidentiality legislation are also beneficial. Working at Health New Zealand At Health New Zealand | Te Whatu Ora, we believe in the importance of wellness and are committed to providing outstanding healthcare services to the people of Aotearoa/New Zealand. Our workforce is the foundation of our success. We are dedicated to being an inclusive employer and uphold our obligations to equal employment opportunities. We welcome applications from individuals of all genders, ages, ethnicities, sexual orientations, and abilities. A diverse and inclusive workforce positions us to better understand and serve our community. We focus on pro-equity health initiatives, particularly for Māori, Pacific Peoples, and the Disability Community. How to Apply To apply for this position, please visit our online careers portal and submit your application by June 11th. If you have any questions about the role, please reach out to Lucy Britland at lucy.britland@tewhatuora.govt.nz. We will review applications as they are received and may initiate the recruitment process before the closing date of this advertisement. Please note that this role is only open to current Health New Zealand/Te Whatu Ora staff, and applications from non-Te Whatu Ora individuals will not be considered.