Customer Services Manager - Christchurch

About the Company At New Zealand Couriers, we have been dedicated to providing exceptional delivery services for over 60 years. Our commitment to safety, efficiency, and care has made us a trusted partner in keeping Aotearoa connected. We are currently seeking a Customer Service Manager to become part of our Christchurch team. About the Role In this pivotal leadership position within our Christchurch branch, you will be responsible for guiding and inspiring a team of customer service representatives. Your focus will be on driving service excellence and ensuring that our customers consistently receive prompt, professional, and effective support. What You Will Be Doing - Leading and developing a high-performing customer service team - Monitoring service levels and driving continuous improvement initiatives - Handling escalations and resolving complex customer issues - Collaborating with operations and sales teams to achieve outstanding outcomes - Reporting on team performance and customer satisfaction metrics What You Will Bring - Proven leadership experience in a customer-facing role - Strong communication, coaching, and people management skills - A proactive, solutions-focused approach to challenges - Experience in a fast-paced service or logistics environment is ideal but not essential Benefits Joining our team offers you the opportunity to be part of a leading Kiwi company known for its strong team culture. You will have access to career growth opportunities within the Freightways Group and the chance to make a tangible impact on customer experience and team success. If you are ready to contribute to a team that delivers consistently, we encourage you to apply now. Please note that the successful applicant will be required to undergo a criminal history check and a pre-employment drug test.