Café Manager - Columbus Coffee Albany

About the Company Columbus Coffee Albany is situated within the Garden Centre at Mitre 10 MEGA Albany and is proudly owned and operated by Riviera Hardware Holdings, the largest group within the Mitre 10 network. Our group manages various Mitre 10 and Mitre 10 MEGA stores, as well as Columbus Coffee cafés across Albany, New Lynn, Warkworth, Silverdale, and Whangaparaoa. Columbus Coffee is one of New Zealand's most recognized café brands, known for its consistent quality, efficient service, and dedicated customer base. Our Albany café stands out as a flagship location—a high-volume, family-friendly venue featuring an indoor playground, a liquor license, and a loyal clientele. About the Role We are seeking a hands-on Café Manager who will have full accountability for the day-to-day performance of our café. In this role, you will lead from the floor, establish clear service and operational standards, and ensure that the café operates efficiently both front and back of house. Your responsibilities will include managing labor, controlling costs, maintaining compliance, and leading a large team in a busy, customer-facing environment. This position is ideal for an experienced operator who can effectively balance service quality with commercial results in a high-volume setting. Requirements To be successful in this role, you should bring the following qualifications and experience: - Proven experience managing a high-volume café, with full accountability for front and back of house operations; franchise experience is advantageous. - A minimum of 2 years' experience in café management, including oversight of revenue, costs, and labor. - Strong people leadership skills, with experience in leading and developing teams of 15 or more staff members. - Demonstrated ability to manage profit and loss (P&L), control costs, and support revenue growth. - A solid understanding of Food Control Plans, Health and Safety regulations, and compliance requirements. - Strong operational skills in areas such as rostering, stock control, supplier management, and systems. - A service-focused mindset, capable of balancing excellent customer experience with operational efficiency. - A Duty Manager License (LCQ) and knowledge of the Liquor Act are advantageous. Benefits By joining our team, you will enjoy the following benefits: - A leadership role in a flagship, high-volume café operation. - A competitive salary along with an incentive bonus. - Clear ownership of café performance, with the authority to manage labor, costs, and operational standards. - Generous staff discounts at Columbus Coffee and Mitre 10 stores. - Career development opportunities within our growing and forward-thinking business. What's Next? If you are an experienced café operator ready to take on the responsibility of managing a complex, high-volume café, we invite you to apply. Take the next step in your café management career and become a part of our team.