Administrator | Adult Community Referral Centre

About the Company Health New Zealand is committed to providing exceptional healthcare services to all New Zealanders, grounded in the principles of Te Tiriti o Waitangi. Our mission is to build a health system that is inclusive and responsive to the needs of our diverse communities. About the Role We are currently seeking a dedicated individual to join our Adult Community Referral Centre (ACRC) team at the Princess Margaret Health Campus in Christchurch. This full-time position requires working 40 hours per week, Monday to Friday from 8:00 AM to 4:30 PM. The ACRC is a clinically focused team that plays a crucial role in coordinating essential services for our community. Often the first point of contact for older adults facing health challenges, we pride ourselves on offering guidance and support to help individuals navigate the complexities of the health system. This role primarily involves phone and computer-based tasks, including handling calls from clients, the public, and health professionals, as well as troubleshooting concerns and directing inquiries to the appropriate teams. Our team is passionate about our work, and we are looking for enthusiastic individuals who can thrive in a dynamic environment. Each day presents new challenges that require problem-solving and quick thinking, providing an opportunity for you to make a meaningful impact. This position has been classified under the Administration Pay Equity Claim settlement, aligned with the National Role Profile/Band 4A. Key Responsibilities Customer Service and Communication - Provide high-quality telephone and administrative support to Community Service Teams and referrers. - Deliver excellent customer service by accurately identifying needs and responding appropriately. - Utilize problem-solving skills and initiative when managing inquiries, escalating issues when necessary. - Maintain confidentiality and adhere to the Privacy Act. - Exhibit professionalism, courtesy, and dignity at all times. - Relay accurate and timely messages, prioritizing urgency as needed. - Actively promote the OPH R Services to the public, consumers, and staff. - Support performance appraisal outcomes through positive feedback from customers and peers. Administrative Support - Process referrals in accordance with internal policies. - Log, acknowledge, and redirect referrals as necessary. - Ensure accurate data entry in the Patient Management System. - Manage office supplies and coordinate maintenance of office equipment. - Update standard forms, templates, and distribution lists, following quality and document control processes. - Handle general office tasks, including mail distribution, minute-taking, photocopying, and scanning. About You Essential Skills and Experience: - Proven experience as an administrator within a complex organization. - Confidence in handling calls and managing customer inquiries. - Strong computer skills, with proficiency in data entry and familiarity with Word and Excel. - A client-focused approach complemented by excellent communication skills. - Ability to prioritize tasks and work effectively both independently and as part of a team. - Skilled in organizing, updating, and sharing information efficiently. - A commitment to the principles of the Treaty of Waitangi and culturally responsive care. Desirable: - Previous experience in health services or community health. - Knowledge or experience with a Patient Management System. Working at Health New Zealand At Health New Zealand | Te Whatu Ora, we are dedicated to ensuring high-quality healthcare for all New Zealanders. We value a diverse and inclusive workforce, which helps us better understand and serve our communities. We encourage applications from Māori, Pacific peoples, individuals with disabilities, and members of the rainbow community. How to Apply If you are interested in this opportunity, please submit your application through our online careers portal by clicking "apply now." For any inquiries regarding the role, please reach out to Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz. We will review applications as they are received and may initiate the recruitment process before the closing date of this advertisement.