Booking Clerk/Administrator - Oncology

About the Company At the Waikato Regional Cancer Centre, we are dedicated to providing exceptional cancer care to our community in Hamilton, New Zealand. Serving a population of 550,000, our team of approximately 120 professionals operates within a comprehensive Oncology Department, which includes facilities for Radiation Therapy and Chemotherapy outpatient treatments, an Inpatient Ward, a Palliative Care Service, and a Haematology Outpatient Department. About the Role We are currently seeking a Booking Clerk/Administrator to join our Oncology Service team in a permanent full-time capacity. This role requires 40 hours of work per week, scheduled Monday through Friday from 8:00 AM to 4:30 PM. As a key member of our team, you will play an essential role in ensuring the smooth operation of our cancer outpatient services. Key Responsibilities In this position, your primary responsibilities will include: - Booking outpatient appointments - Attending to and departing patients - Communicating with staff, patients, and their families - Handling telephone inquiries and performing general reception duties - Organizing and distributing patient documentation - Maintaining accurate computer records - Performing additional administrative duties as required About You To be considered for this role, the following skills and experience are essential: - A knowledge and understanding of Te Tiriti o Waitangi - Strong organizational skills with the ability to prioritize workload effectively - Exceptional customer service skills, particularly over the telephone, along with excellent interpersonal abilities - Attention to detail and accuracy - Proficiency in computer applications - Familiarity with medical terminology - A positive attitude and ability to work collaboratively within a team Ideally, you will have a minimum of three years of experience in the health sector, along with general reception and customer service experience, and possess strong computer and typing skills. If you are a team player who adapts well to change and has a warm personality, we would love to hear from you. Working at Health New Zealand Health New Zealand | Te Whatu Ora is committed to providing outstanding healthcare to the people of New Zealand. We value a diverse and inclusive workforce, which enables us to better understand and serve our community. We encourage applications from our diverse Māori, Pacific, disabled, and rainbow communities. How to Apply To apply for this position, please click on 'Apply online' or visit our Waikato Careers website. All applications must be submitted through our online careers portal by 11:59 PM on 29 July 2025. If you have any questions regarding the role, please contact Shivani Kulkarni at Shivani.Kulkarni@TeWhatuOra.govt.nz. Please note that we will review applications on a rolling basis and may proceed with the recruitment process before the closing date.