Administrator - Hospitality Support Services

About the Company Health New Zealand | Te Whatu Ora is dedicated to delivering exceptional healthcare services to all New Zealanders. We are firmly rooted in the principles of Te Tiriti o Waitangi and strive to build a health system that is inclusive and equitable. Our diverse workforce reflects our commitment to understanding and serving the needs of our community. About the Role We are seeking a dedicated and enthusiastic Administrator to join our Hospitality Support Services team. In this role, you will administer a variety of essential services that are crucial to our operations. Your responsibilities will include providing front-line customer support at our busy enquiries desk, coordinating meeting rooms, issuing ID cards, and overseeing uniform distribution. You will play a key role in ensuring that our hospital runs smoothly while creating a welcoming environment for patients, visitors, and staff. You should be prepared to build strong relationships and become an integral part of our team. If you are a quick learner who is committed to going the extra mile and thrives in a supportive environment, this position may be ideal for you. Shifts will be scheduled between 7:30 AM and 8:00 PM, Monday to Friday, and from 8:00 AM to 4:30 PM on weekends. You will be based at Waikato Hospital. Key Responsibilities of the Role Provide Front-Line Customer Service: As the first point of contact for patients, visitors, and staff, you will assist with enquiries, provide directions, and manage the enquiries desk. Deliver Comprehensive Administrative Support: Your duties will include handling general office responsibilities, data entry, report generation, and managing service orders and invoicing. Coordinate Essential Hospital Services: You will oversee meeting room bookings, set up audio-visual equipment, prepare catering spaces, and manage uniform distribution, including sizing and returns. Manage ID Cards and Support Operational Needs: You will be responsible for issuing ID cards and assisting with essential tasks related to linen, laundry, and cleaning audits. Assist with Volunteer Coordination: Your role will involve supporting the daily monitoring, data collection, and recruitment efforts for hospital volunteers. About the Service The Hospitality Support Services team is vital in creating a seamless and supportive environment for our staff, visitors, and, most importantly, our patients. Our department is dedicated to providing high-quality services, including meeting room coordination, audiovisual support, catering, ID card issuance, uniform distribution, cleaning and sanitation, linen management, washroom maintenance, facilities management, rural security, and volunteer integration. About You To be considered for this role, you will need the following skills and experience: - Proficiency in the English language - Demonstrated ability in customer service, with strong written and oral communication skills - Experience in administrative support, reception, or office roles - Proven competency in Microsoft Office and other computer skills - The ability to use initiative and remain organized and methodical in your work processes Working at Health New Zealand At Health New Zealand | Te Whatu Ora, we are committed to providing excellent healthcare for the people of New Zealand. We value a diverse and inclusive workforce, which enables us to better serve our community. We encourage applications from individuals from diverse backgrounds, including Māori, Pacific, disabled, and rainbow communities. How to Apply To apply, please click 'Apply online' or visit our Waikato Careers website. All applications must be submitted through our online careers portal by 11:59 PM on 3 August 2025. If you have any questions about the role, please reach out to Shivani Kulkarni at Shivani.Kulkarni@TeWhatuOra.govt.nz. We will review applications as they are received and may proceed with the recruitment process before the closing date of this advertisement.