Customer Service Supervisor - Weekend Operations

About the Company Royal District Nursing Service (RDNS NZ) is a respected not-for-profit organization dedicated to providing home and community services across Aotearoa New Zealand. We are committed to making a positive difference in the lives of our clients and their families. Our focus is on delivering exceptional support and care, and we are looking for dedicated individuals to join our team. About the Role We are seeking an experienced Customer Service Coordinator who is ready to take charge and make a significant impact on weekends. This role is ideal for someone who thrives in a fast-paced, people-focused environment where your decisions directly contribute to outstanding client care. In this position, you will oversee weekend staff and ensure efficient shift operations for a team of 6 to 8 members. Your typical hours will be Friday from 10:30 AM to 7:00 PM, Saturday and Sunday from 7:00 AM to 5:00 PM, along with one flexible weekday shift, preferably on Monday. Key responsibilities include: - Overseeing weekend staff to ensure smooth shift operations - Allocating tasks, managing schedules, and supporting team performance - Handling client concerns and service escalations with professionalism - Supporting the training and onboarding of new team members - Ensuring compliance with safety and quality protocols - Maintaining clear and timely communication with all stakeholders Requirements To succeed in this role, you should bring: - Experience in customer service, healthcare, or homecare - Strong team management skills - Confidence in handling escalations and making decisions under pressure - Excellent communication and organizational abilities Benefits This is a fantastic opportunity to step into a leadership role where your contributions will make a meaningful difference. If you are motivated, organized, and passionate about delivering exceptional care, we invite you to apply. Please submit your Cover Letter and CV or reach out to Reshma at rravulapalli@rdns.org.nz for more information. We look forward to hearing from you.