Referral Coordinator

About the Company We are a dedicated provider of Home Care Services, committed to enhancing the lives of our clients through exceptional care coordination. Our team works tirelessly to ensure that every individual receives the support they need from the very beginning of their journey with us. About the Role We are currently seeking a dedicated Referral Coordinator to facilitate the smooth and efficient intake of new clients into our services. In this important administrative role, you will serve as the first point of contact for new client referrals and updates. You will collaborate closely with our service delivery teams to ensure that clients receive the appropriate support from day one. Your key responsibilities will include: - Responding promptly to new client referrals and entering information into the Client Management System. - Assisting clients and their representatives in understanding home care options and making informed choices. - Completing intake processes and fulfilling administrative requirements to prepare for the commencement of services. - Monitoring referral portals and ensuring timely follow-up. - Providing high-quality customer service to new and prospective clients. - Conducting intake phone appointments and documenting all client interactions. - Collaborating with Clinical Coordinators and Service Coordinators to ensure services align with client expectations and needs. - Assisting with inbound calls from clients and staff as required. Requirements To excel in this role, we are looking for individuals who are resilient, compassionate, and genuinely committed to placing clients at the center of their work. You should thrive in a fast-paced environment and take pride in your attention to detail, empathy, and strong communication skills. To succeed in this position, you will have: - A warm, client-focused approach with a genuine desire to help others. - Excellent communication and interpersonal skills. - Strong organizational skills and the ability to manage multiple tasks effectively. - A team-player mindset with the ability to foster positive relationships with clients and colleagues. - Previous experience in a referral or client intake role is highly regarded. - Knowledge of client management systems or experience in aged care or community services is preferred. Benefits Joining our team means becoming part of a supportive, inclusive, and values-driven workplace. We offer opportunities for professional growth and career progression, allowing you to make a meaningful impact in your community by helping individuals access the care they need. If you are ready to bring your passion for helping others to work, we encourage you to apply now. For more information, please reach out via email to Binh at bnguyen2@rdns.org.nz.