Glazier & Calibration Technician - Napier

About the Company For over 120 years, we have been dedicated to supporting Kiwis on their journeys. The New Zealand Automobile Association (AA) has evolved from a motoring enthusiast's club into one of the country's most respected and trusted organizations. With over 1.1 million members, we provide a wide range of services and products beyond just roadside assistance. Our commitment to innovation means we are always advancing into new areas, presenting fresh challenges and opportunities. About the Role We are looking for a skilled Automotive Glazier and Calibration Technician to join our team. In this role, you will have the opportunity to showcase your expertise in automotive glazing while delivering exceptional customer service. Your primary responsibilities will include replacing and repairing windscreens and recalibrating Advanced Driver Assistance Systems (ADAS) technology. Your contributions will be vital in supporting our business partners, members, and customers, ensuring that we uphold the highest standards of service and safety. Key Responsibilities - Replace and repair damaged windscreens in accordance with vehicle manufacturer specifications. - Perform calibration of ADAS technology after windscreen replacements. - Provide outstanding service to AA members, business partners, and customers. - Maintain AA Auto Glass vehicles, tools, and equipment to high standards. - Collaborate effectively with internal teams, including Operations Coordinators and Contact Centre staff. - Uphold health and safety standards by actively participating in hazard identification and corrective actions. - Manage customer feedback professionally to ensure a positive experience. About You To succeed in this role, you should possess the following qualifications and skills: - 2 to 4 years of experience in an automotive glazing or technical role. - Strong knowledge of automotive systems and processes. - Excellent communication and customer service skills. - Ability to work independently with minimal supervision. - Strong organizational skills and attention to detail. - Flexibility with working hours and a reliable work ethic. Benefits We offer a competitive benefits package that includes: - Free AA membership for you and your family. - NZAA Super Scheme with 2% employer contributions on top of 3% Kiwisaver. - A day off for your birthday. - Discounted insurance. - Fully maintained vehicle for business use, mobile phone, and uniform. Working with the AA At the AA, we celebrate diversity and encourage you to bring your authentic self to work. Join us and take the next step in your career as we continue to grow and provide valuable services to our community. We look forward to welcoming you to our team.