ACCESS AND CUSTOMER SERVICES OFFICER

About the Company At Napier Port, we are committed to providing outstanding solutions for our customers, which begins with our exceptional team members. Our workplace culture is built on innovation, excellence, and a dedication to going the extra mile. We recognize that safety is a collective responsibility that underpins all our operations. About the Role We are looking for a motivated and professional individual to join our team as an Access and Customer Services Officer – Port Security. In this critical frontline position, you will play a vital role in ensuring the safety and security of our port facility while maintaining compliance with Maritime NZ, Customs, and international security requirements. You will be the first point of contact for many port users, and your ability to deliver excellent customer service while upholding strict security standards will be key to your success. Requirements Access and Security Experience: A background in access control, security, or related fields is essential. Customer-Focused: You should excel in understanding and meeting customer needs with professionalism. Safety and Security Savvy: A solid awareness of regulatory frameworks, including health, safety, and security requirements, is necessary. Adaptable Communicator: You should be skilled in engaging with individuals from diverse backgrounds, both verbally and in writing. Team Player: A collaborative approach with the ability to build positive relationships and support colleagues is important. Key Responsibilities Maritime Security Compliance: You will monitor and control access to the port facility. Security Perimeter Checks: Conduct regular patrols and inspections to ensure that restricted areas are secure and report any potential breaches. Harbour Control: Communicate effectively with vessels via Marine VHF radio to support safe and efficient port operations. Port User Enquiries: Respond to and process enquiries promptly, providing clear information and assistance to port users. Safety Culture: Actively contribute to and promote a strong health, safety, and security culture across the port environment. Role Details Position: Full-time permanent role Hours: Minimum 40 hours per week Schedule: Rotating roster including day, night, and weekend shifts If you believe you are a good fit for this role, we invite you to submit an expression of interest to humanresources@napierport.co.nz. Please note that applications will close on Thursday, 18th September 2025. Candidates must have current eligibility to work in New Zealand.