Senior Customer Service

About the Company Founded in 1973, Hynds is New Zealand's leading product supplier for the management of water and water-based waste in both civil and rural infrastructure markets. As a proudly family-owned business, we have established a strong reputation built on exceptional customer service and innovative solutions. We are dedicated to helping our customers succeed and adhere to our core values, which prioritize people, integrity, and strong customer connections. About the Role In this role, you will support the Branch Manager in managing operational requirements while setting an example in customer engagement and solution selling practices. Your responsibilities will include providing sales support to all branch customers, ensuring effective communication with internal sales teams for contract sales fulfillment, and acting as operational cover for the Branch Manager and other senior staff when they are off-site. Additionally, you will be responsible for building and maintaining strong internal relationships with procurement and demand management teams. You will handle tasks such as filling out dockets and credits, checking and pricing dockets, ensuring all dockets are approved and signed off, and completing various administrative tasks in line with our Branch Performance Standards. This includes managing invoicing, inventory receipting, and credits. You will also operate a forklift to facilitate the movement and proper storage of products on-site. Requirements To be successful in this role, you should possess excellent customer service skills, as they are essential to our operations. We are looking for someone who is flexible, reliable, and customer-focused. Strong verbal and written communication skills are also required. An advanced knowledge of Hynds products and their applications is important, as is a good understanding of the overall infrastructure landscape, particularly in relation to water management. Experience or qualifications in the infrastructure and civil industry will be advantageous. A full class 1 NZ driver license and F endorsement are also necessary for this position. Benefits At Hynds, we value our team members and offer a supportive work environment. We are committed to maintaining high levels of health and safety, which means that all candidates must undergo a pre-employment medical and alcohol and drug screening, as well as successfully pass a criminal history check. Additionally, you must have the legal right to work in New Zealand. If you are passionate about customer service and eager to contribute to a respected company in the infrastructure sector, we invite you to apply and join our dedicated team.