Clerical Reliever

About the Company At Health New Zealand | Te Whatu Ora, we are dedicated to building a health system that serves all New Zealanders, grounded in the principles of Te Tiriti o Waitangi. Our commitment extends to fostering a diverse and inclusive workforce that reflects the communities we serve. We are currently seeking an experienced Clerical Reliever to join our Chronic Conditions Services at Waikato Hospital in Hamilton. About the Role In this permanent, full-time position, you will work 80 hours per fortnight, from Monday to Friday, between the hours of 8:00 AM and 4:30 PM. As a Clerical Reliever, your primary responsibility will be to provide coverage for planned and unplanned absences, as well as during periods of increased workload within our administration teams for Renal, Rheumatology, Diabetes, Endocrinology, and Pain services. Your day-to-day tasks will involve processing patient referrals, booking appointments, managing administrative duties, and collaborating with clinical staff to support patient care. You will also be responsible for ensuring that patients feel welcomed and supported upon arrival for their appointments. Key Responsibilities The Clerical Reliever role is vital for the smooth operation of the Chronic Conditions Services. Your key responsibilities will include: - Accurately and promptly carrying out administrative activities - Maintaining up-to-date records and waitlists for patients awaiting care - Booking patient appointments in the patient management system - Processing referrals efficiently - Responding to patient inquiries regarding appointments and liaising with clinical teams - Covering reception duties as needed About the Service Waikato Hospital is one of New Zealand's largest tertiary teaching hospitals. We are committed to delivering the best health outcomes for our entire population by developing a robust and capable workforce that reflects the diversity of our community. We strongly encourage applicants from all backgrounds, particularly those from our Māori communities, to apply. About You We are looking for candidates who possess the following qualifications and skills: - Proven proficiency in Microsoft Office Suite, data entry, typing, and email communication - Previous administrative experience - Strong organizational skills and the ability to prioritize workload effectively - Exceptional customer service skills - Attention to detail - Experience in a healthcare environment or familiarity with clinical terminology is advantageous, but not required Working at Health New Zealand At Health New Zealand | Te Whatu Ora, we strive to ensure excellent healthcare for all New Zealanders. We value diversity and inclusivity within our workforce, which enhances our ability to understand and serve our community effectively. We welcome applications from individuals across various backgrounds, including Māori, Pacific, disabled, and rainbow communities. How to Apply To apply, please click 'Apply online' or visit our Waikato Careers website. All applications must be submitted through our online careers portal by 11:59 PM on 10 July 2025. If you have any questions about the role, please reach out to Shivani Kulkarni in the Recruitment Team at Shivani.Kulkarni@TeWhatuOra.govt.nz. Alternatively, you may contact Mauro Campos, the Chronic Condition Services Admin Team Leader, at mauro.campos@TeWhatuOra.govt.nz. We will review applications as they are received and may begin the recruitment process prior to the closing date of this advertisement.