Resident Services Manager

About the Company At Ryman Healthcare, we believe that a fulfilling life becomes richer with age. We are a leading organization in retirement living and aged care, dedicated to enhancing freedom, connection, and well-being for individuals as they grow older. Currently, we operate 49 villages across New Zealand and Australia, employing approximately 7,700 team members across various sectors. We are proud to be the first healthcare company to receive the Wellbeing Tick, reflecting our commitment to quality care. Our guiding principle is simple: everything we do must be 'Good enough for mum and dad.' About the Role We are excited to announce a leadership opportunity for the position of Resident Services Manager at Hilda Ross Retirement Village in Hamilton. This full-time, permanent role operates from Tuesday to Saturday, from 09:00 to 17:30. In this newly created position, you will lead the effective delivery of various village service functions, encompassing our kitchen, housekeeping, gardening, maintenance, laundry, and administration teams. You will also oversee all risk management and health and safety processes within the village. Your role will involve human resource responsibilities, including inductions, recruitment, training, performance reviews, and payroll assistance. Additionally, you will provide leadership in the absence of the Village Manager. Flexibility outside of regular hours is required, as the role includes on-call responsibilities. Requirements To succeed in our dynamic environment, we are looking for candidates who possess: - Proven management experience, preferably with a background in health and safety - Strong skills in managing conflicting priorities - The ability to build meaningful relationships with staff, residents, and their families - Comprehensive knowledge of continuous improvement systems and processes - A high emphasis on customer service, with a commitment to delivering exceptional service to residents - Outstanding communication skills that are both professional and empathetic At Ryman, we foster an inclusive environment where everyone feels welcome to be themselves. We celebrate diversity and encourage individuals from all backgrounds to apply for our open positions. Benefits As a member of the Ryman team, you will have access to numerous benefits, including: - Development of your leadership skills through our unique LEAP programme - Ongoing support for your professional development - Career progression opportunities within a rapidly growing company - A beautiful, resort-style workplace - A fun, friendly, and supportive team environment - Scholarships and bursaries for further education - Access to over 60 discounts with well-known brands across various sectors, including health and wellbeing, banking, insurance, and retail Please note that while we welcome applications from overseas candidates, this position requires applicants to have New Zealand work rights. If you are interested in joining an organization with a clear purpose and a commitment to innovation, kindness, and excellence, we would love to hear from you. Applications will be reviewed as they are received, and interviews may occur prior to the advertised closing date. Therefore, the job advertisement may close before the stated close date.