Clinical Administrator | Christchurch Hospital

About the Company Health New Zealand | Te Whatu Ora is committed to building a health system that effectively serves all New Zealanders, grounded in the principles of Te Tiriti o Waitangi. We strive to ensure that our services are accessible, equitable, and culturally appropriate for the diverse communities we serve. About the Role We are looking for a dedicated and highly organized administrator to join our Women's Health Administration team at Christchurch Hospital. This is a full-time position, requiring 40 hours of work per week, Monday to Friday, from 7:00 AM to 3:30 PM. In this front-facing role, you will provide exceptional customer service and assist with accurate data entry while managing a high-volume service for our Gynae Assessment Unit. As a Clinical Administrator, you will play a vital role in supporting Waitaha Canterbury's Women's Health services. You will work closely with the Team Leader, Service Manager, and Clinical Director/Triaging Clinician to ensure adherence to booking practices that align with Ministry of Health (MoH) targets and standards. Your efforts will contribute to delivering timely, efficient, and patient-centered healthcare. This role is mapped to National Band 4/Profile 4 Step 1 to 3 as part of the Administration and Clerical Pay Equity Claim settlement. Your final placement step will depend on your skills, knowledge, and experience. For more information about the administration and clerical pay equity settlement, please refer to the PSA National Health Administration Collective Agreement. Key Responsibilities Customer Service - Deliver exceptional customer service to patients, clinicians, and others accessing our services. - Maintain confidentiality and privacy at all times. Front of House Duties - Manage patient arrival and departure for the Gynae Assessment Unit. - Update patient demographics in the management system. - Promptly refer unwell or infirm patients to nursing staff. Patient Management Systems Processes - Ensure accurate and timely data entry and booking. - Follow MoH and Waitaha Canterbury Elective Services guidelines (Orange Book V3). Referral Management - Accurately load all referrals onto the system. - Manage surgical patients, inpatients, and outpatients in alignment with service requirements. Communication - Exhibit professional and proactive communication. - Maintain a collaborative and supportive environment for the clinical team. About You Essential qualifications include: - Strong customer service and communication skills. - An empathetic and compassionate approach. - High level of accuracy, attention to detail, and effective time management. - Proficiency in Microsoft Office applications (Word, Excel, Outlook). - Ability to work both independently and collaboratively as part of a team. - Proven capability to manage and coordinate multiple tasks effectively. - A flexible approach and a positive attitude. Desirable qualifications include: - Broad administrative experience in a healthcare environment. - Awareness of diverse cultural backgrounds and a commitment to culturally appropriate care. - Customer service experience. - Knowledge of medical terminology and familiarity with public hospital systems, including patient management systems. Working at Health New Zealand At Health New Zealand | Te Whatu Ora, we are dedicated to providing excellent healthcare for the people of New Zealand. We value a diverse and inclusive workforce, which enhances our ability to understand and serve our community effectively. We encourage applications from individuals within Māori, Pacific, disabled, and rainbow communities. How to Apply To apply, please click 'apply now.' All applications must be submitted through our online careers portal. If you have any questions about the role, feel free to contact Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz. We will review applications as they are received and may proceed with the recruitment process before the closing date of this advertisement.