Glazier & Calibration Technician - Napier

About the Company At the New Zealand Automobile Association (AA), we have been dedicated to supporting Kiwis on their adventures for over 120 years. We are one of New Zealand's most respected and trusted brands, evolving from a motoring enthusiast's club into a dynamic organization that provides a variety of services and products to over 1.1 million members. Our commitment extends beyond roadside assistance; we continually seek new challenges and opportunities for growth. About the Role We are currently seeking an Automotive Glazier and Calibration Technician to join our team. In this role, you will have the chance to demonstrate your expertise in automotive glazing while delivering exceptional customer service. Your primary responsibilities will include replacing and repairing windscreens and recalibrating Advanced Driver Assistance Systems (ADAS) technology. Your efforts will directly support our business partners, members, and customers, ensuring the highest standards of service and safety. Key Responsibilities - Replace and repair damaged windscreens following vehicle manufacturer specifications. - Perform calibration of ADAS technology fitted to windscreens after replacements. - Provide outstanding service to AA members, business partners, and customers. - Maintain AA Auto Glass vehicles, tools, and equipment to high standards. - Collaborate effectively with internal teams, including Operations Coordinators and Contact Centre staff. - Uphold health and safety standards, participating actively in hazard identification and corrective actions. - Manage customer feedback professionally to ensure a positive experience. About You To be successful in this role, you will need to bring: - 2-4 years of experience in a similar automotive glazing or technical role. - Strong knowledge of automotive systems and processes. - Excellent communication and customer service skills. - The ability to work independently with minimal supervision. - Strong organizational skills and attention to detail. - Flexibility with working hours and a reliable work ethic. Benefits We offer a range of benefits to our employees, including: - Potential relocation assistance for the successful candidate, which can be discussed during the recruitment process. - Free AA membership for you and your family. - Participation in the NZAA Super Scheme with a 2% employer contribution on top of a 3% Kiwisaver contribution. - A day off for your birthday. - Discounted insurance. - A fully maintained vehicle for business use, along with a mobile phone and uniform. Working with the AA At the AA, we celebrate diversity and welcome your authentic self. If you are ready to take your career on its next adventure, we invite you to join us. Together, we can continue to provide exceptional service to our community and make a meaningful impact in the lives of Kiwis.