Operations Area Manager

About the Company Indie Campers is a leading campervan marketplace dedicated to making road trips accessible to everyone. With a strong digital approach and a focus on customer satisfaction, we have developed an efficient booking experience and offer high-quality road trips at competitive prices. Since our inception, we have facilitated over one million nights of rentals and welcomed more than 300,000 travelers from 169 countries. Our offerings include a diverse range of road trip options, such as short-term RV rentals, long-term campervan subscriptions, and vehicles available for purchase. With a commitment to technological innovation, we are facing exciting challenges that require top-tier talent. We are expanding our team and invite individuals who share our vision to join us on this remarkable journey. About the Role We are seeking a Branch & Regional Operations Manager (BROM) to lead operations across a cluster of depots. In this pivotal role, you will ensure excellence in customer service, fleet availability, and operational efficiency. You will coach and support Depot Leaders in consistently implementing standard operating procedures and achieving key performance targets. This leadership position carries significant visibility and impact, as you will report directly to the Regional Director. What Will You Work On? As a Branch & Regional Operations Manager, you will oversee multiple depots, ensuring they operate smoothly and in alignment with Indie Campers' standards. You will be the vital link between local teams and central functions, driving performance, customer satisfaction, and operational excellence. Your key responsibilities will include: - Leading and coaching Depot Leaders across various locations - Ensuring compliance with standard operating procedures and maintaining high customer service standards - Monitoring key performance indicators and implementing strategies to enhance performance - Managing profit and loss, budgeting, and controlling depot costs - Collaborating with Central Operations, Finance, and Human Resources teams - Traveling frequently (up to 75%) to provide hands-on support and oversight Who Are We Looking For? We are looking for candidates with the following qualifications: - 7 to 10 years of experience in hands-on operational roles, such as in rent-a-car, logistics, retail, or hospitality - 3 to 5 years of experience in team leadership roles, managing multiple locations or high-volume depots - Demonstrated ability to manage depot financials, including budgeting, cost control, and supplier relationships - Strong communication skills and fluency in English, with proficiency in the local language being a plus - A valid driver's license and a willingness to drive campervans - A hands-on, solution-oriented mindset with the ability to lead teams in dynamic environments - Availability to work on weekends and holidays as necessary - An interest in our product and a willingness to learn the technical aspects of campervans Bonus points if you have experience in: - Fleet management and vehicle maintenance - Process improvement and digital tracking tools - Training, workforce planning, and team development Benefits We offer a competitive salary and benefits package, along with opportunities for professional development and growth within our organization. Join us at Indie Campers and be part of a team that is shaping the future of road trips.