Customer Care Administrator

About the Company At Lexus of Tauranga, we pride ourselves on being the premier destination for Lexus luxury, innovation, and hospitality in the Bay of Plenty. As a boutique dealership, we prioritize the human element in our approach, catering to both our customers and our team members. Our philosophy is rooted in "Omotenashi," the Japanese concept of anticipating needs with genuine care and meticulous attention to detail. Regardless of whether it's in sales, service, or support, we are dedicated to delivering a thoughtful and high-quality experience at every touchpoint. About the Role We are excited to announce that we have an opening for a Customer Care Administrator to join our team in Tauranga Central on a full-time basis. This position is perfect for someone who not only possesses relevant experience but also brings warmth, presence, and a strong sense of pride in their work. The ideal candidate will have a background in customer service, retail, front of house, reception, or office administration. We are looking for someone who naturally makes people feel welcomed and at ease, takes initiative, and thrives in a professional, customer-focused environment. Excellent communication skills and a keen attention to detail are essential, as is a polished presentation that aligns with our luxury brand. A restricted driver’s license is required, and proficiency with computers and new systems is important. While prior experience with dealership management systems, knowledge of NZTA processes, or exposure to service and parts departments in a dealership would be advantageous, we are committed to providing comprehensive, industry-specific training for the right candidate. Requirements - Background in customer service, retail, front of house, reception, or office administration - Natural ability to create a welcoming atmosphere - Initiative and the capability to thrive in a customer-first environment - Excellent communication skills and attention to detail - Professional appearance that aligns with a luxury brand - At least a restricted driver’s license - Comfort with computer systems and the ability to learn new software - Prior experience with dealership management systems, NZTA processes, or basic automotive knowledge is a plus, but not required Benefits As a member of our premium, boutique dealership, you will enjoy: - A relaxed and supportive work environment - Being part of a close-knit team where your contributions are genuinely valued - Ongoing training and development opportunities, as we invest in your growth - The chance to represent a luxury brand renowned for its excellence and innovation - Access to company and brand social events and celebrations - A beautiful, modern showroom located in the heart of Tauranga - The opportunity to work with a company that prioritizes people—both customers and team members If this sounds like the opportunity you have been waiting for, we invite you to apply now with your updated CV and cover letter. Please quote Reference Number 12808 when applying.