Resident Services Manager

About the Company At Ryman, we believe that a fulfilling life becomes richer with age. Ryman Healthcare is a distinguished leader in retirement living and aged care, dedicated to enhancing freedom, connection, and well-being as people grow older. We operate 49 villages across New Zealand and Australia and employ approximately 7,700 team members across various sectors. We are proud to be the first healthcare company to receive the Wellbeing Tick, underscoring our commitment to quality care. Our guiding principle is simple: everything we do must be 'Good enough for mum and dad.' About the Role We are excited to announce a newly created position for a Resident Services Manager at James Wattie Retirement Village. In this full-time role, you will work Tuesday through Saturday from 8:00 AM to 4:30 PM, with some flexibility required for on-call responsibilities. As the Resident Services Manager, you will lead the effective delivery of our village service functions, which encompass our kitchen, housekeeping, gardening, maintenance, laundry, and administration teams. You will also oversee all risk management and health and safety processes within the village. Additionally, you will handle human resource tasks, including inductions, recruitment, training, performance reviews, and payroll assistance. In the absence of the Village Manager, you will provide essential leadership at the Village. Requirements To excel in this dynamic role, you should possess proven management experience, preferably with a background in health and safety. You will need to be adept at managing conflicting priorities and enjoy building meaningful relationships with staff, residents, and their families. A comprehensive understanding of continuous improvement systems and processes is essential, along with a strong emphasis on customer service. Outstanding communication skills—both professional and empathetic—are a must. At Ryman, we are committed to fostering a welcoming environment where everyone can be their authentic selves. We celebrate diversity and encourage all individuals interested in joining our team to apply for our open positions. Benefits Working at Ryman means being part of a supportive and engaging team. You will have opportunities to develop your leadership skills through our unique LEAP programme and receive ongoing support for your professional development. We offer career progression opportunities within our rapidly growing company, as well as access to scholarships and bursaries for further education. Our employees enjoy over 60 discounts with well-known brands across various sectors, including health and wellbeing, banking, insurance, and retail. Please note that while we often welcome applications from overseas candidates, applicants must have New Zealand work rights for this position. If you are interested in joining an organization that values innovation, kindness, and excellence, we would love to hear from you. Applications will be reviewed as they are received, and interviews may occur prior to the official closing date, meaning the job ad may close before the advertised deadline.