Family Store Collection and Delivery Coordinator

About the Company The Salvation Army is a global evangelical Christian church and human service organization dedicated to caring for people, transforming lives, and reforming society through the love of God as demonstrated in Jesus. We operate a nationwide network of over 130 Family Stores that sell a variety of quality donated goods while providing free pick-up services for donations and delivery of sold items. Our Auckland Family Store Group utilizes a small truck and van service to enhance customer service, creating a dynamic work environment where every day offers new experiences. About the Role We are seeking a Collection and Delivery Coordinator who will play a vital role in the success of our stores. This position is primarily responsible for ensuring that donated goods are collected and delivered in an efficient, safe, and timely manner. The ideal candidate will excel in providing an exceptional customer and donor experience that encourages repeat visits. Key Responsibilities - Deliver outstanding customer service to both customers and donors - Complete collections and deliveries of goods according to a daily schedule - Plan and schedule efficient routes to optimize store operations - Load, unload, and stack goods safely and appropriately - Conduct daily vehicle checks to ensure the vehicle is maintained to a high standard - Comply with policies and standard operating procedures, particularly regarding health and safety - Contribute to general duties within the Family Stores as required Person Specification We are looking for a resilient, positive, and people-oriented team player who can relate to individuals from diverse backgrounds. The ideal candidate will possess: - A full, current, clean New Zealand driver's license (class 1) and confidence in operating a small truck, including basic maintenance (manual and auto) - A collaborative mindset and the ability to work closely with colleagues to achieve common goals - Physical fitness and the capability to perform regular heavy lifting, which is a daily requirement of the role - Strong self-management skills, allowing for task prioritization and adaptability under pressure - Quick thinking and logical problem-solving abilities - Clear communication skills, both verbal and written - Proficiency in using various retail and communication technologies - An ethical approach to work, fostering respect, honesty, and transparency while upholding the values of The Salvation Army - The ability to work within established procedures while exercising sound judgment when needed - The legal right to work in New Zealand, with all employment offers subject to a satisfactory Ministry of Justice clearance/police check Benefits In return for your dedication and hard work, we offer: - An additional week of Salvation Army leave awarded annually on July 1 - Free confidential counseling services to support your well-being - Subsidized flu vaccinations - Discounted Medical Insurance with Southern Cross - An Employee discount card for savings at various retailers such as Beaurepairs, Noel Leeming, Placemakers, and Torpedo7 - Opportunities for personal and professional growth and development - A varied and fast-paced role in an enthusiastic team of like-minded individuals - The chance to make a genuine difference in your community - A friendly and enjoyable team environment - A set monthly roster with occasional opportunities for extra hours Hours of Work This is a permanent position offering 40 hours per week. Please note that Family Stores operate on public holidays. The starting hourly wage for this role is $27.80. The Salvation Army is proud to be an equal opportunity employer and believes that diverse workplaces thrive. We invite candidates who are adaptable, energetic, self-motivated, and committed to our mission of caring for people, transforming lives, and reforming society to apply.