Department Manager - Farmers Papakura

About the Company We are proud to be a well-known retail brand in New Zealand, committed to providing exceptional service and a wide range of products. Our team is passionate and experienced, and we strive to maintain high standards in both presentation and customer service. About the Role We are currently looking for a dedicated Sales and Service Manager to join our management team in Papakura. This role offers a unique opportunity to gain exposure across various retail departments, including Women's and Men's Fashion, Homeware, and Nursery. Our environment is designed to foster your growth and prepare you for a successful retail career. In the Sales and Service Manager position, you will be responsible for driving department sales and taking ownership of your team's performance. You will manage, coach, and motivate your team to exceed sales budgets while fostering a culture of exceptional customer service. Your key responsibilities will include: - Driving department sales and owning the team's performance - Coaching and developing your team to enhance sales results - Collaborating with the Visual Merchandising team to ensure timely setup of visual elements - Promoting a customer service culture across departments - Implementing and communicating promotional plans for upcoming events Requirements We are looking for candidates who meet the following criteria: - A minimum of 2 years' experience in a similar role, such as Store Manager of a small store or Department Manager of a medium to large store - Strong sales coaching skills with a proven track record of improving sales performance - Exceptional customer focus - Excellent team management experience with the ability to motivate and coach staff Benefits We offer a fantastic opportunity to be part of a reputable New Zealand retail brand, along with a generous staff discount package across the Farmers and James Pascoe Group. You will have access to ongoing training and development to support your career objectives. This is a permanent full-time role, which will require weekend work and flexibility for early starts and late nights as part of the management roster. If you are ready to take on the challenge of being a hands-on Department Manager who can lead and motivate a team, build a positive culture, manage stock flow, oversee daily merchandising, and assist with loss prevention, we would love to hear from you. Entitlement to work in New Zealand In compliance with the Immigration Act 2009, you will need to provide evidence of your entitlement to work in New Zealand during the selection process. If you are invited for an interview, please bring original documentation. For more information, please refer to our Frequently Asked Questions on our Contact Us page.