IKEA Co-Worker - Customer

About the Company At IKEA, we are dedicated to creating extraordinary experiences for our customers. As we prepare to open our first store in Aotearoa, we invite you to become part of our team, known as the IKEA whānau. This is a unique opportunity to contribute to something historic from the very beginning. Together with our coworkers, we are on a mission to enhance everyday life for many people, and we are excited to extend that mission to the people of New Zealand. About the Role We are thrilled to announce multiple openings for dynamic IKEA Co-Workers - Customer to join our Sales and Customer Experience teams. If you have a passion for home furnishings and thrive in a fast-paced retail environment, we would love to hear from you. As a Co-Worker - Customer, you will play a crucial role in providing exceptional service and support to our customers. We believe that great ideas can come from anyone, and we encourage creative thinkers, problem solvers, and those who enjoy helping others to apply. Many of our successful leaders began their journey on the shop floor, and we look forward to seeing how you can help shape our story in Aotearoa. Requirements To be considered for the Co-Worker - Customer position, candidates should meet the following criteria: - Proven experience in a sales or customer service role, preferably in home furnishings or a fast-paced retail environment. - A strong passion for home furnishings and a commitment to maintaining high product knowledge while sharing the IKEA product range with customers. - A genuine enthusiasm for engaging with customers, understanding their needs, and providing excellent service to meet individual and team goals. - Strong communication skills, with the ability to connect and build relationships with customers. - A customer-focused mindset, capable of steering conversations in a polite, friendly, and trustworthy manner while offering relevant solutions and managing potential conflicts. - Basic computer skills and a digital-first mindset. What You Need to Know This is a Permanent Part-time position with a variety of fortnightly rostered hours. Once the store is open, the work location will primarily be at IKEA Sylvia Park, with occasional duties at our external warehouse in Māngere near Auckland airport. As our store operates seven days a week, flexibility to work a rotating roster, including a mix of day and evening shifts, is essential. Availability to work alternating weekend shifts is also required. The recruitment process begins with an application form. Successful candidates will be notified via email about the next steps. Please note that a pre-employment check is required for final candidates. The expected start date for this role is October 6, 2025, and applications will close on August 4, 2025. Benefits At IKEA, we believe that work is more than just a job. We are committed to providing a fulfilling work environment where you can grow and thrive. If you are interested in this exciting opportunity, please click 'Apply Now' to learn more about the role, our benefits, and how you can be part of assembling IKEA's story in Aotearoa. If you have any questions, please feel free to reach out to us at IKEA@hays.net.nz. We look forward to hearing from you!