Team Leader - Security and Parking

Role Location: Waikato Hospital, Hamilton Permanent Full-time Role Are you ready to make 2025 your best year yet? At Health New Zealand | Te Whatu Ora, we are committed to the principles of Te Tiriti o Waitangi and dedicated to building a health system that serves all New Zealanders. About the Company Health New Zealand | Te Whatu Ora is focused on delivering excellent healthcare to our communities. We embrace diversity and inclusivity in our workforce, enabling us to better understand and serve the diverse needs of our population. We welcome applications from individuals across various backgrounds, including Māori, Pacific, disabled, and rainbow communities. About the Role We are looking for an experienced Team Leader to join our supportive and high-functioning Security and Parking team. In this role, you will report to the Operations Manager for Attendants, Security, and Parking at Waikato Hospital and will play a vital role in supporting the wider Clinical and Operational Support Services team at Waikato District Health Board. As the Team Leader, you will be responsible for leading the Parking and Security Service at Waikato District. Your key tasks will include coordinating and managing a responsive, competent, and quality-focused customer service. Key Responsibilities - Foster a positive and healthy team culture by role-modeling our organizational values, sharing staff feedback, and recognizing achievements to enhance engagement and morale. - Oversee daily operations, which includes planning service delivery, tracking performance data, and supporting improvement projects and initiatives aimed at enhancing patient experience. - Manage HR-related activities such as recruitment, training coordination, compliance reporting, leave tracking, and staff rostering to ensure smooth service delivery. - Uphold high operational standards by overseeing policy implementation, ensuring compliance with legal and organizational requirements, and verifying the accuracy of financial and payroll data. - Support broader team functions as needed, taking on additional duties aligned with your role in agreement with your manager. About the Service The Clinical and Operational Support Services encompass a variety of services, including Attendants (Orderlies), Nutrition and Food services, Hospitality Support Services, Security and Parking, Laboratory, Pharmacy, Outpatient Nursing, and Waikato Hospital Administration. About You To thrive in this role, the ideal candidate will demonstrate strong leadership capabilities consistent with our Leading Others leadership focus. This includes holding formal leadership responsibilities, consistently modeling leadership character, and driving high-quality service delivery within your team and area of influence. Essential Experience and Qualifications - PSLA COA or equivalent - Strong experience in security and parking operations - A solid operational management background, along with a high level of professional competence in management - Proficiency in the entire Microsoft Office suite - Strong organizational, communication, and decision-making skills - Ability to manage competing priorities and drive performance using data - High personal integrity and professional standards Preferred Qualifications - Tertiary qualification in management You will thrive in this position if you: - Build strong relationships across sectors - Lead with purpose and resilience - Continuously seek to grow your leadership practice - Inspire teams to achieve shared goals How to Apply To apply, please click 'Apply online' or visit our Waikato Careers website. All applications must be submitted through our online careers portal before 11:59 PM on 25 June 2025. If you have any questions about the role, please reach out to Shivani Kulkarni at Shivani.Kulkarni@TeWhatuOra.govt.nz. We will review applications as they are received and may proceed with the recruitment process before the closing date of this advertisement.