Casino Hospitality & Events Manager

About SkyCity Hamilton SkyCity Hamilton is a vibrant destination in the Waikato, offering a wide range of entertainment options. From our lively casino at the center to live performances, diverse dining experiences, a conference center, and ten-pin bowling, there is always something exciting happening at our venue. About the Role We are seeking a Front of House Manager to join our Food & Beverage team at SkyCity Hamilton. In this full-time position, reporting to the Head of Hospitality, you will play a pivotal role in leading and managing our Casino food and beverage outlets, as well as the Functions team. Your primary focus will be to cultivate a culture of excellence in service, product quality, and customer experience. Key responsibilities in this role will include: - Leading and developing our team through recruitment, onboarding, and ongoing coaching. - Overseeing the execution and delivery of conferences and events tailored to customer specifications. - Ensuring that staff are fully trained and empowered to perform at their best. - Monitoring budget plans and financial performance. - Guaranteeing exceptional customer service experiences. - Coordinating and communicating cross-functional business requirements, such as marketing promotions. This position requires a commitment of 40 hours per week, with some flexibility for work outside of standard office hours. About You We are looking for an individual who is passionate about optimizing resource use while providing clear direction, training, and development to the team. Flexibility to work shifts in our food and beverage outlets and during functions, including weekends and evenings, is essential. You will lead from the front, actively engaging with your team. The ideal candidate will possess: - Strong people skills, with a proven ability to problem-solve while maintaining a customer-centric focus. - A minimum of 5 years of experience in Food & Beverage, including at least 3 years in a management role. - Experience in staff recruitment, onboarding, management, and training. - A background in financial management, including budgeting, cost control, and P&L oversight. - Cultural awareness developed through experience in a multinational team. - A current General Manager's Certificate. Experience in a multi-outlet environment and strong industry networks, particularly within the local area, would be advantageous. Benefits Joining our team at SkyCity Hamilton means becoming part of a dynamic and diverse workplace. We offer ample opportunities for professional development and career advancement in a lively environment. Additionally, our staff enjoy a variety of benefits, including discounts across our outlets, subsidized meals in our staff dining facility, subsidized health insurance, free or heavily discounted parking, and more. For further information or a confidential discussion about the role, please contact Mark Wylie, Head of Hospitality, at 021774779. We review applications as they come in, so if this role resonates with you, we encourage you to apply today. If you are interested in exploring other opportunities at SkyCity, please visit our careers page at www.skycitycareers.com to see current vacancies or to express your interest in joining our team. Please note that to be considered for this role, you must currently reside in New Zealand and have legal working rights. At SkyCity, we cherish the diversity of our workforce and are committed to creating an inclusive environment. Our hiring processes focus on capability and performance, regardless of gender, gender identity, race, origin, age, educational background, disability, or religious beliefs. We aim to empower you to excel and adapt, enabling you to shape your career with us. Join SkyCity and thrive as your authentic self. SkyCity is dedicated to responsible hosting. Every team member contributes to our culture of customer care, no matter their role.