Operation Support Coordinator

About the Company We are a dedicated team focused on providing top-notch property maintenance services, including cleaning and handyman work. Our goal is to ensure that our clients receive exceptional service and support throughout their experience with us. About the Role We are currently looking for a highly motivated Operation Support Coordinator to join our team. The starting pay for this position ranges from $30 to $35 per hour, depending on skills and experience, with an expected work schedule of 30 to 45 hours per week. We review compensation periodically, and any overtime will be compensated at the same rate. As an Operation Support Coordinator, you will be instrumental in ensuring the smooth delivery of our services. Your responsibilities will include coordinating daily job schedules, communicating effectively with clients, assigning tasks to staff, and maintaining our service standards. You will also assist with documentation, monitor job progress, and support the resolution of operational issues that may arise. Key Responsibilities - Assist in planning and coordinating daily job schedules and service improvement projects, ensuring timely execution and efficient allocation of resources for cleaning and handyman services. - Liaise with clients to confirm service appointments, clarify job requirements, and respond to any scheduling changes or special requests in a professional and prompt manner. - Support field operations by monitoring the status of ongoing jobs and following up with staff to ensure work quality, punctuality, and customer satisfaction across both residential and commercial sites. - Report operational issues such as staff shortages, delays, equipment faults, or service complaints to the owner and aid in implementing timely solutions. - Maintain accurate service records, including daily job completion reports, client feedback, before-and-after photos, and staff timesheets to support quality monitoring and service evaluation. - Coordinate team activities by assisting with task assignments, tracking progress, and ensuring that staff are clear about service standards, job details, and expected outcomes. - Assist in managing supplier and subcontractor arrangements, including coordinating cleaning supply orders, handyman tools, and third-party service providers to support ongoing operational needs. - Contribute to service improvement initiatives by identifying inefficiencies, proposing workflow adjustments, and supporting staff training or performance follow-ups. - Carry out additional tasks as directed by the owner to adapt to changing business needs and ensure seamless service delivery. Requirements - A minimum of two years of proven experience in relevant roles is required, with a preference for experience in cleaning and handyman services. Alternatively, a qualification in management or a related field will also be considered. - Knowledge of workplace health and safety standards, hygiene practices, and service quality expectations specific to property maintenance. - Experience using cleaning equipment and basic tools, along with the ability to identify and report operational issues or faults. - Strong organizational skills and a keen attention to detail, particularly when managing multiple service requests. - Excellent communication skills, including the ability to interact professionally with clients and clearly report job progress or issues. - Availability to work on weekends as needed, depending on job schedules or client requirements. - Fluency in English is required, and proficiency in another Asian language is preferred. - The successful candidate must have no criminal convictions and must be able to pass drug and alcohol tests. Benefits We offer a competitive pay structure, opportunities for professional growth, and a supportive team environment. If you are interested in joining our team, please send your resume and cover letter to us. If you are a temporary New Zealand visa holder, please include your visa type and expiration date in your application. We look forward to hearing from you.