Technical Coordinator

About the Company At JDE Peet's, we are proud to be the world’s leading pure-play coffee and tea company, serving approximately 4,200 cups of coffee or tea every second. Headquartered in the Netherlands, we have a rich history spanning over 265 years, driven by the belief that remarkable things can happen over a cup of coffee. Our operations extend to more than 100 countries, featuring a diverse portfolio of over 50 brands, including beloved local favorites like Moccona, L'OR, Hummingbird, Bell Tea, Jed's, and Ti Ora. We are committed to fostering a diverse and inclusive culture, which empowers us to serve every coffee and tea lover in the best way possible. About the Role We are currently seeking a Technical Coordinator to join our dedicated technical support team based in East Tamaki, Auckland. In this full-time role, you will be responsible for managing our coffee machinery for Out of Home customers, including petrol stations, cafés, and business centers. Your responsibilities will include: - Coordinating and scheduling machinery installations, de-installations, swaps, and repairs. - Organizing refurbishment activities to meet the demand for second-hand equipment. - Maintaining accurate records of machinery and equipment in Salesforce, including stock movements. - Managing workshop schedules and balancing on-site repairs. - Collaborating with sales, technical teams, and third-party providers to ensure readiness for installations and deinstallations, including freight and site preparation. - Handling technical issue calls, logging jobs in Salesforce, and escalating issues as necessary. - Overseeing the deinstallation process to ensure timely completion. - Managing installation order processes for machinery delivery. - Proactively resolving technical and logistical challenges. Requirements To be successful in this role, we are looking for candidates with the following qualifications: - A minimum of 3 years of experience in a similar role. - Previous experience in the fast-moving consumer goods (FMCG) sector is highly regarded. - Technical or warehousing experience is also advantageous. - Familiarity with SAP or Salesforce is a plus. - Proficiency in computer applications, particularly MS Word and Excel. - A keen attention to detail. - Strong team player with influential skills. - A valid unrestricted work visa for New Zealand. Benefits In return for your expertise, we offer a competitive salary and a discretionary bonus opportunity. Our benefits package includes: - A half-day off on your birthday. - Medical insurance for you and your family. - Income protection and life insurance. - Access to learning and development programs to support your personal growth. - Quarterly free staff boxes featuring a selection of our coffee and tea brands, along with discounts for staff purchases. If you are interested in this opportunity, please take a moment to update your CV and apply. If you have any questions prior to applying, feel free to reach out via email to our NZ Talent team. We appreciate short cover letters in the message section that outline your motivation to join JDE Peet's in this role. Please note that we do not handle applications via email and are not an accredited employer, which means we cannot assist with work visas. We are currently only accepting applications from candidates who have already secured legal rights to work in New Zealand without restrictions. The screening process for this role will begin in early January 2025. We look forward to hearing from you.