Duty Manager

About the Company Welcome to Star Group, Aotearoa's largest hospitality group, known for our vibrant community of venues across New Zealand. Our mission is straightforward: to deliver the finest of New Zealand hospitality to our team members and local communities. About the Role We are currently seeking four Duty Managers to join our dynamic Auckland team. If you thrive in a fast-paced environment, enjoy working with people, and take pride in leading by example, we encourage you to consider this opportunity. Requirements To be successful in this role, you should bring the following qualifications and experience: - A minimum of three years in the hospitality industry, demonstrating confidence in team leadership while ensuring compliance with New Zealand liquor licensing laws. - A current Liquor Control Qualification (LCQ) and Manager’s Certificate. - Strong capability in managing shifts and adherence to New Zealand liquor laws. - Flexibility to work varied hours, including weekends, across a 7-day roster. - A genuine passion for delivering exceptional customer experiences. - Excellent communication skills, keen attention to detail, and the ability to coach and support team members effectively. What You’ll Be Doing As a Duty Manager, your responsibilities will include: - Supervising daily operations and leading the team throughout all service periods. - Ensuring compliance with New Zealand liquor licensing laws and health and safety regulations. - Focusing on wage management and cost of goods (COG) targets to support profitability, ensuring appropriate staffing aligns with sales activity. - Opening and closing the venue, handling cash management, and completing operational reporting. - Actively supporting team development and facilitating service training. - Engaging with guests, resolving complaints, and upholding high standards of venue presentation and service. - Contributing to the achievement of venue targets, team incentives, and company initiatives. Benefits We offer a competitive hourly rate of $27–$30, with a minimum of 30 hours per week. You will receive genuine career development opportunities and support from a people-first hospitality brand. Our workplace culture is fun and connected, and we are committed to helping our team members thrive. If this opportunity resonates with you, we invite you to apply now and become part of a proudly Kiwi-owned company that is passionate about what we do and who we do it with. Applications close: 4 August 2025.