Senior Customer Service

About the Company Founded in 1973, we at Hynds are proud to be New Zealand's leading product supplier for the management of water and water-based waste within the civil and rural infrastructure markets. As a family-owned business, we have built our reputation on a commitment to customer service and innovation. Our team is dedicated to helping our customers succeed, guided by our core values that emphasize the importance of people, integrity, and strong customer relationships. About the Role In this role, you will support the Branch Manager in managing the operational requirements of the branch. You will lead by example, demonstrating exceptional customer engagement and effective solution-selling practices. Your responsibilities will include providing sales support to all branch customers, coordinating with internal sales teams for contract sales fulfillment, and offering operational cover for the Branch Manager and senior staff when they are off-site. You will also focus on building and maintaining relationships with our procurement and demand management teams. Additional tasks will include managing documentation processes such as filling out dockets, checking pricing, and ensuring all dockets are approved and signed off. You will be responsible for completing administrative tasks in accordance with our Branch Performance Standards, including invoicing, inventory receipting, and credits. Furthermore, you will operate a forklift to move products around the site and store them according to required standards. Requirements To be successful in this role, you should possess excellent customer service skills and demonstrate flexibility, reliability, and a customer-focused mindset. Strong verbal and written communication skills are essential. An advanced knowledge of Hynds products and their applications is highly desirable, along with a solid understanding of overall infrastructure, particularly in three waters. Experience or qualifications in the infrastructure or civil industry will be advantageous. A full class 1 New Zealand driver’s license and an F endorsement are required, as well as the ability to physically handle and move products weighing up to 20 kg. Benefits We believe in taking care of our team members. We offer a supportive work environment that encourages professional growth and development. At Hynds, you will be part of a team that values your contributions and prioritizes your well-being. Pre-employment Checks As part of our commitment to maintaining high health and safety standards, all candidates will be required to complete a pre-employment medical and alcohol and drug screen, as well as satisfactorily passing a criminal history check. Candidates must also have the legal right to work in New Zealand. We look forward to welcoming you to our team at Hynds, where your skills and dedication will help us continue to provide exceptional service to our customers.