Customer Service Representative

About the Company At Team Global Express, we are dedicated to connecting people and communities while driving eCommerce across New Zealand. Our mission is to become the most sustainable logistics leader in the country, and we prioritize earning our customers' trust through operational excellence. With a vast network throughout New Zealand, we are committed to achieving our goals through collaboration and shared clarity. About the Role We are currently seeking two proactive and solutions-focused Customer Service Representatives to join our team in Christchurch. This role will require you to work onsite to promote teamwork and effective communication. As a Customer Service Representative, you will report to the Customer Service Team Leader and be responsible for the following: - Supporting and liaising with both internal and external customers. - Developing and maintaining strong relationships with customers. - Engaging in process improvements to enhance quality and service. - Proactively identifying and informing customers of any network delays. - Managing customer queries via phone and email, including escalated issues. - Resolving customer queries in a timely and professional manner. Requirements We are looking for driven individuals who excel in a team environment, are passionate about creating exceptional customer experiences, and possess strong attention to detail. The ideal candidates will also have: - Experience in a similar role, with call center experience being highly desirable. - Resilience and adaptability to work effectively under pressure. - Excellent customer service skills, with a focus on first contact resolution. - Strong time management and organizational abilities. - Exceptional communication skills, both written and verbal. - A growth mindset and a positive attitude. - Demonstrated problem-solving skills. - Experience with Salesforce is a plus. Benefits Joining Team Global Express means becoming part of a team that values collaboration and best practices. You will have the opportunity to make a genuine difference while enjoying a supportive work environment with a great group of colleagues. In addition to a fulfilling work experience, you will receive: - Free staff car parking. - Access to our staff welfare trust, which covers 80% of your medical bills up to $1500 per year. - A national commitment to the highest standards in Health, Safety, and Environment (HSE). - Access to heavily discounted holiday homes across New Zealand. How to Apply This is an excellent opportunity to join a dynamic company and team. If you are interested, we encourage you to express your interest today. Please note that Team Global Express is an Alcohol and Drug Free Workplace. Pre-employment checks will include a Ministry of Justice check, drug and alcohol testing, a medical assessment, and reference checking. Applicants must be New Zealand or Australian citizens or residents to be eligible to apply.