Service Administrator

About the Company At Komatsu New Zealand, we pride ourselves on fostering an inclusive culture that allows all our employees to thrive. Our mission is to create value together, and we actively encourage individuals from diverse backgrounds to apply for our opportunities. About the Role We are currently seeking a Branch Administrator to join our team at the Waikato branch. In this role, you will provide essential administrative support to the branch, which includes service invoicing, payroll processing, reception duties, handling phone inquiries, and customer service support. You will also assist with various general administrative tasks as needed. Key Responsibilities Your primary responsibilities will include: - Ensuring timely and accurate invoicing by verifying that all Purchase Orders are properly raised, confirming receipt of physical invoices with correct costs, and following up on any outstanding Purchase Orders to ensure they are closed out. - Monitoring work in progress (WIP) and implementing processes to facilitate the timely and accurate invoicing of services, warranties, rentals, PDI, and SBH. - Coordinating and preparing weekly payroll information by ensuring all timesheets are entered on time for processing by the payroll team. - Recording cash sales transactions and performing reconciliations as required. - Managing and coordinating Regional and Branch Health & Safety Committee meetings and Toolbox meetings, including the preparation and timely distribution of minutes. - Overseeing contractor management processes such as onboarding and inductions. - Ordering employee personal protective equipment (PPE), office supplies, and merchandise as directed by the manager. - Ensuring all safety training, licenses, and certifications are current. - Collating and entering data into various mainframe computer systems while ensuring the accuracy and timeliness of the information. - Maintaining and nurturing relationships with both internal and external customers while delivering exceptional customer service that reflects Komatsu’s commitment to support. - Collaborating effectively with other departments, branches, and regions to establish Komatsu NZ as a premium supplier of equipment and aftermarket services. - Supporting and contributing to company, branch, department, and regional activities, while continually recommending opportunities for improvement to your manager. - Performing general clerical and ad-hoc duties as necessary. Role Location: Waikato Komatsu Can Provide You With The Following At Komatsu, we offer proven career pathways into various exciting fields. We are dedicated to fostering a learning culture and recognize the importance of supporting training, development, and education as fundamental to achieving your personal and professional goals. Our comprehensive range of services and benefits includes: - Kiwisaver employer contribution matched to employee contribution up to 10% - Life and disability insurance - Free annual medical check - Flexible working hours where practical - Paid parental leave - Access to a variety of technical training, personal development, and upskilling opportunities - Discounts across retail, automotive, travel, and health products - A $3,000 referral payment for successfully referring a new employee to Komatsu What We Are Looking For We are seeking candidates who have: - Proven administration experience in a similar role - Experience working in a related industry is desirable - Knowledge and practical experience with multiple systems - Familiarity with SAP and Microsoft Dynamics systems is strongly preferred - Proficiency in Microsoft Excel, Word, Outlook, and PowerPoint - Strong attention to detail - Excellent verbal and written communication skills - The ability to organize and manage multiple complex tasks simultaneously Ready to get started? We encourage you to apply now. At Komatsu, we promote a zero-harm culture in the workplace and offer a competitive remuneration package. We value diversity and employ individuals with a wide range of skills, abilities, cultural backgrounds, experiences, preferences, and ethnicities from various generations.