Practice Lead, End User Environment

About the Company Massey University is a world-leading institution recognized for excellence across various academic disciplines and fields of research. Our distinctive approach emphasizes research that connects with community and industry. Our IT Services team is currently evolving under new leadership, focusing on enabling the university to achieve its strategic goals. About the Role We are seeking a Practice Lead for End User Environments to play a pivotal role in defining the evolution of Massey’s end user environments. In this leadership position, you will provide dynamic and strategic guidance to a forward-thinking IT function. Your expertise will help modernize and transform the ways in which thousands of individuals teach, learn, and work at Massey. As the Practice Lead, you will ensure that modern, innovative, and interactive technologies, as well as managed operating environments, are accessible to students, staff, and academics. You will lead efforts to innovate, deliver, and manage these environments. This includes balancing day-to-day management with the delivery of projects and initiatives, while fostering a positive team and university culture. What You Will Do - Lead the design, deployment, and management of end user compute services, including desktop environments. - Oversee the selection, configuration, and management of interactive and collaborative teaching and learning spaces. - Embed systems and practices that facilitate device and space management. - Manage the packaging and deployment of user applications. - Ensure service availability and oversee enhancements. - Enable automated and routine management processes to enhance user experience. - Provide expert advice in your areas of expertise and design prototypes. - Drive business change through financial, technical, and strategic alignment. - Influence attitudes, decisions, and actions within the organization. - Foster team performance and engagement. - Collaborate effectively to meet strategies, plans, and targets. Who You Are You will hold a tertiary qualification in IT or business management, or possess equivalent experience. We expect you to have extensive experience in IT, particularly within the realms of end-user devices and environments, whether within education or other sectors where user experience, reliability, and digital engagement are critical. Familiarity with interactive teaching and learning technologies would be advantageous. The ideal candidate will have a minimum of seven years of experience in an IT or IT-related leadership position, with deep experience in providing end-user devices and their service environments. You should also demonstrate a proven ability to manage stakeholder and vendor relationships, along with comfort in navigating ambiguity and uncertainty. Knowledge of strategic technologies, preferably in educational or government contexts, audio-visual/interactive systems, and smart campus-like systems is desirable. What’s in it for You? - Up to 6.75% employer contribution to the UniSaver Superannuation Scheme. - Five additional university holidays per year on top of your annual leave. - A subsidized Southern Cross Healthcare plan for you and your family. - Discounted membership to our fully equipped recreation center and gym facilities. - Staff purchasing privileges and discounts at various commercial and retail businesses across New Zealand. - Access to excellent on-campus childcare facilities for dependents of staff on our Manawatū campus. This position is primarily based on our Palmerston North campus, where many IT Services teams and business stakeholders are located. We may consider the right candidate for placement at our Wellington Campus; however, regular travel (at least one day per week) to Palmerston North will be necessary. This is a full-time role (37.5 hours per week), with an appointment range of $130,000 to $170,000, commensurate with skills and experience. Please note: Applicants who have previously applied for this role need not reapply, as all earlier applications have been reviewed. Join us in leading a key part of Massey University’s digital transformation!