Workshop Manager

About the Company At Rutherford & Bond Toyota, we strive to create a seamless experience for our customers, whether they are booking a vehicle service, purchasing a part, or buying a new or used vehicle. Our commitment to excellence drives us to find individuals who share our vision and passion for exceptional service. About the Role We are currently seeking an experienced Workshop Manager to join our fast-paced Service Department in Wellington. This role is critical to our operations, and we are looking for a candidate with proven experience in an automotive franchise who is ready to embrace challenges and contribute positively to our team. In this position, you will be responsible for a variety of tasks, including: - Assisting with Quality Control processes - Providing guidance to workshop technicians and apprentices - Liaising with customers regarding technical concerns - Ensuring compliance with the company's safety policy within the workshop - Performing routine service and repair work on both Toyota and other vehicles - Maintaining in-process and final inspection records for quality assurance and production control - Conducting quality control inspections of the automotive technicians' work - Effectively managing technician hours to enhance productivity and efficiency within the workshop - Collaborating with the Parts department to ensure all necessary parts are available for repairs - Coaching and mentoring workshop staff to support their development and performance - Assisting the Parts & Service Manager in maintaining Warrant of Fitness (WOF) requirements Requirements The ideal candidate will possess the following qualifications and skills: - Experience in the automotive industry with a solid understanding of service, workshop, and technical operations - Proven ability to coach, mentor, and motivate a team while identifying opportunities for performance improvement - A strong blend of business acumen and personal drive to meet and exceed targets - Demonstrated capability to thrive in a fast-paced and challenging environment - Organized and methodical, with the ability to implement and maintain effective systems and procedures - Excellent communication and interpersonal skills - Confidence in addressing challenging customer concerns to achieve satisfactory outcomes for both the customer and the business - An Automotive Engineer's Certificate (AVI) is essential - A clean and current Full Driver's Licence Benefits If you see yourself in this role, we encourage you to apply now by submitting your application online. Should you wish to learn more about the position, please feel free to contact Mara Kerschbaumer, our HR Advisor, at hr@rb.toyota.co.nz. Please note that applications will close on June 16, 2025. We may begin shortlisting candidates as applications are received, so we encourage you to apply early, as we reserve the right to withdraw the advertisement at any time.