Customer Support Advisor - Waipukurau

About the Company At Brandt, we are a leading equipment dealer recognized globally for our iconic brands and exceptional support. With dealerships across Canada, New Zealand, and Australia, our unified mission is to empower our customers by providing practical and reliable equipment solutions. Our commitment to outstanding customer service and our partnership with industry-leading brands, such as John Deere, drives us to help our customers succeed and keep them moving forward. About the Role We are currently seeking a proactive and customer-focused Outbound Customer Support Adviser to join our team at our Waipukurau branch. In this role, you will be responsible for reaching out to customers proactively to provide information on Brandt parts and services, ensuring a seamless service experience. If you have a passion for agricultural equipment, excellent communication skills, and a strong dedication to customer service and sales, we encourage you to apply for this exciting opportunity. Position Responsibilities Your primary responsibilities will include: - Conducting outbound calls to existing and potential customers to provide information on Brandt parts, maintenance, and repair services. - Meeting and exceeding sales targets and key performance indicators related to parts and service sales. - Assisting customers in accurately identifying their parts and service needs. - Providing detailed information on Brandt parts, pricing, and service options. - Collaborating with the service team to schedule appointments and allocate resources efficiently. - Educating customers on the importance of routine maintenance and recommending appropriate services for their equipment needs. - Maintaining accurate records of customer interactions, orders, and service history in our CRM system. - Following up with customers to ensure satisfaction, address any concerns or questions, and build long-term relationships. - Staying informed about the latest Brandt product releases, service offerings, and industry trends. About You To be successful in this role, you should meet the following requirements: - A minimum of 5 years of previous sales experience in the heavy equipment industry, preferably in a similar role. - Experience in outbound customer service, telemarketing, or sales roles. - Strong knowledge of agricultural equipment parts and services. - Excellent communication and interpersonal skills. - Ability to build rapport and maintain positive relationships with customers. - Results-driven mindset with a focus on achieving sales targets. - Proficiency in computer systems and software used in customer relationship management (CRM). - Ability to work independently as well as part of a team. - Strong organizational and time management skills. - Capability to plan, develop, and communicate territory coverage to maximize sales potential. - A high school diploma or equivalent; technical training or certification in the heavy equipment industry is a plus. - Willingness to travel within the territory and work flexible hours. - A valid driver’s license is required. Benefits We offer a competitive salary and commission structure, along with several benefits, including: - A company vehicle and tools of trade. - Ongoing training and professional development opportunities. - A positive and supportive work environment. - Employee discounts on service and Brandt products. If this opportunity aligns with your skills and career aspirations, we invite you to apply online today. Please note that we have multiple roles available across our branches. For a complete list of opportunities, please visit our website: Brandt Careers | Jobs at Brandt.