Resident Services Manager

About the Company At Ryman, we believe that a fulfilling life becomes richer with age. We are a leader in retirement living and aged care, committed to enhancing freedom, connection, and well-being for individuals as they grow older. Our organization operates 49 villages across New Zealand and Australia and employs approximately 7,700 team members across various sectors. We take pride in being the first healthcare company to receive the Wellbeing Tick, and at the heart of our business, we uphold the principle that everything we do must be 'Good enough for mum and dad.' About the Role We are excited to announce a newly created position for a Resident Services Manager at Kevin Hickman Retirement Village in Christchurch. In this full-time role, you will be responsible for leading the effective delivery of village service functions, which encompass our kitchen, housekeeping, gardening, maintenance, laundry, and administration teams. You will also oversee all risk management and health and safety processes for the village. Human resource tasks will be part of your responsibilities, including inductions, recruitment, training, performance reviews, and payroll assistance. Additionally, you will provide leadership at the village in the absence of the Village Manager. This role requires flexibility, as you will need to be available on call outside of the standard hours of Sunday to Thursday, from 8:00 AM to 4:30 PM. Requirements To succeed in this position, you will need to have proven management experience, preferably with training or experience in health and safety. The ability to juggle conflicting priorities is essential, along with a passion for building meaningful relationships with our staff, residents, and their families. A strong knowledge of continuous improvement systems and processes is important, as is a high emphasis on customer service, with a commitment to delivering exceptional service to our residents. You should also possess outstanding communication skills, demonstrating professionalism and empathy. At Ryman, we celebrate diversity and encourage individuals from all backgrounds to apply for our positions. Benefits Joining the Ryman team comes with numerous advantages. You will have the opportunity to develop your leadership skills through our unique LEAP programme, receive ongoing support for your professional development, and explore career progression opportunities within our fast-growing company. You will work in a beautiful, resort-style village and be part of a fun, friendly, and supportive team environment. Additionally, you will have access to scholarships and bursaries for further education, as well as over 60 discounts with well-known brands across various sectors, including health and wellbeing, banking, insurance, and retail. Please note that while we welcome applications from overseas candidates, we require applicants for this position to have New Zealand work rights. If you are interested in joining an organization that is dedicated to innovation, kindness, and excellence, we would love to hear from you. Applications will be reviewed as they are received, and interviews may occur prior to the official closing date. Consequently, the job advertisement may close before the advertised date.