Online Shopping 2IC

About the Company At Pukekohe New World, we pride ourselves on our commitment to providing exceptional service and quality products to our customers. As we continue to experience rapid growth, we are seeking to expand our team with a dedicated and experienced Second-in-Charge (2IC) for our Online department. About the Role In this role, you will take on a leadership position within our Online department, working two days a week. You will assist our current manager in leading a high-performing team, with ample opportunities for professional growth and development. Our Online service covers a large area of South Auckland and North Waikato, including in-store click and collect services. We are looking for a resilient and personable leader who can thrive in a fast-paced, customer-facing environment. If you believe you possess the qualities we seek, we encourage you to reach out. Day-to-Day Tasks In your daily responsibilities, you will ensure operational excellence within the Online shopping department. This includes managing, motivating, training, and supporting the Online team alongside the manager, while always leading by example and adhering to best practices and operational procedures. You will effectively plan, monitor, and prioritize work from the beginning of the picking order life cycle through to the completion of orders, whether by Click & Collect or delivery. Keeping the store map and locations updated will be essential, as will collaborating with Department Managers to ensure accuracy. You will also be responsible for effectively resolving customer inquiries and complaints, escalating issues to management or the FSNI Online Operations team when necessary. Maintaining inventory levels and supplies, including scanners, totes, Techni-ice, chiller bags, and uniforms, will be part of your role, along with conducting stock takes as required. Additionally, you will ensure that items are picked, packed, processed, and invoiced accurately and efficiently, following Standard Operating Procedures and best practice guidelines. You will maintain cleanliness and organization in the Staging Area and for Online equipment, communicate feedback to the Department Manager and other relevant teams, and assist other departments with their Online responsibilities as needed. You will contribute to continuous improvements and initiatives to enhance the overall quality of the Online shopping experience, all while maintaining our high standards for customer service, food safety, and health and safety. Hours This position is scheduled for Sunday through Thursday, with specific hours and pay rates to be discussed during the interview. A full New Zealand driver's license is required, as you will be expected to drive the online delivery vehicles. Benefits We offer a supportive and dynamic work environment with opportunities for career advancement. If you believe you are the right fit for this role, we encourage you to apply now.