Quality Coordinator

Location: Wellington Regional Hospital, Hutt Valley Hospital, or Porirua Contract: Permanent, full-time About the Company Health New Zealand | Te Whatu Ora is committed to upholding the principles of Te Tiriti o Waitangi and dedicated to serving all New Zealanders. We are focused on building a health system that promotes partnership, equity, sustainability, whanau-centered care, and excellence through integration and collaboration. About the Role We are seeking a professional who will play a pivotal role in enhancing the quality of our Mental Health Addiction and Intellectual Disability Service (MHAIDS) systems and processes. In this role, you will collaborate closely with the Quality and Risk Manager and work alongside operational and clinical teams to ensure that we maintain a high standard of evidence-based practice. Your responsibilities will include: - Leading the development, implementation, and evaluation of compliance activities related to improvement programs. - Providing support for services in managing reportable serious events. - Offering advice concerning serious complaints and Health and Disability Commissioner investigations. - Overseeing and supporting the identification and management of service risk. - Assisting the MHAIDS Quality Team with broader quality improvement initiatives that align with the MHAIDS Annual Quality Plan. - Utilizing data collection to inform decision-making and support the development of innovative practices aimed at enhancing quality improvement and service user experiences. You will have the flexibility to base yourself at any of our three main locations, although you may be required to work across all MHAIDS sites as necessary. The salary range for this position is between $85,000 and $110,000. About the Team You will be a part of our Quality Team, which is integral to the wider MHAID Service. Our team consists of ten dedicated professionals who work collaboratively across the District to advance quality improvement and patient safety priorities for MHAIDS. We are passionate about the services we provide and nurture a supportive workplace culture. About You To be successful in this role, you should possess: - Knowledge of the New Zealand health sector and relevant legislation. - Experience in Mental Health and Addiction (desirable). - A relevant project management and/or quality improvement qualification (desirable). - An understanding of customer service, quality, and service improvement methodologies. - Knowledge and/or experience in risk management principles. Working at Health New Zealand At Health New Zealand | Te Whatu Ora, we believe in the "weaving of wellness." Our commitment lies in delivering excellent healthcare to the people of Aotearoa/New Zealand. Our workforce is the cornerstone of our mission, and we strive to be exemplary employers while honoring our equal employment opportunity obligations. We value diversity and encourage applications from individuals of all gender identities, ages, ethnicities, sexual orientations, and disabilities. A diverse and inclusive workforce enhances our ability to understand and serve our community effectively. We are a pro-equity health organization, particularly focused on Maori, Pacific Peoples, and the Disability Community. How to Apply To apply, please click on "apply now." All applications must be submitted through our online careers portal by June 22nd. If you have any questions about the role, please contact lucy.britland@tewhatuora.govt.nz. We will review applications as they are received and may proceed with the recruitment process before the closing date of this advertisement.