Quality Coordinator

Location: Wellington Regional Hospital, Hutt Valley Hospital, or Porirua Contract: Permanent, full-time About the Company Health New Zealand | Te Whatu Ora is committed to the principles of Te Tiriti o Waitangi and aims to serve all New Zealanders effectively. We focus on building a health system rooted in partnership, equity, sustainability, whanau-centered care, and excellence through integration and collaboration. About the Role In this position, you will play a vital role in supporting the identification and quality improvement of the Mental Health Addiction and Intellectual Disability Service (MHAIDS) systems and processes. You will collaborate closely with the Quality and Risk Manager, as well as the operational and clinical teams, to maintain high standards of evidence-based practice. Your responsibilities will include: - Leading the development, implementation, and evaluation of compliance activities related to improvement programs. - Providing support for services in managing reportable serious events. - Offering guidance regarding serious complaints and Health and Disability Commissioner investigations. - Overseeing and supporting the identification and management of service risks. - Assisting the MHAIDS Quality Team with broader quality improvement activities that align with the MHAIDS Annual Quality Plan. - Utilizing data collection to inform decision-making and support the development of innovative practices aimed at enhancing quality improvement and the service user experience. You will have the flexibility to choose your base at any of our three main sites, but you should be prepared to work across all MHAIDS locations as needed. The salary range for this role is $85,000 - $110,000. About the Team You will be joining our Quality Team, which is part of the larger MHAID Service. Our small team of ten works across the District to support quality improvement and patient safety initiatives for MHAIDS. We pride ourselves on our collaborative approach, working with other MHAIDS and District staff to drive key improvement projects and initiatives. Our passion for the service we provide fosters a supportive workplace culture. About You To be successful in this role, you will have: - Knowledge of the New Zealand health sector and relevant legislation. - Experience working in Mental Health and Addiction (desirable). - A relevant project management and/or quality improvement qualification (desirable). - An understanding of customer service, quality, and service improvement methodology. - Knowledge of and/or experience with risk management principles. Working at Health New Zealand At Health New Zealand | Te Whatu Ora, we are dedicated to ensuring excellent healthcare for the people of Aotearoa/New Zealand. Our workforce is at the center of everything we do. We are committed to being good employers and honoring our equal employment opportunity obligations. We embrace diversity and encourage applications from all individuals, including those of all gender identities, ages, ethnicities, sexual orientations, and disabilities. A diverse and inclusive workforce enables us to better understand and serve our community. We are a pro-equity health organization, with a particular focus on Maori, Pacific Peoples, and the Disability Community. How to Apply To apply, please visit our online careers portal and submit your application by July 13th. If you have any questions about the role, please reach out to recruitment@ccdhb.org.nz. We will be reviewing applications and conducting interviews as they come in, so the position may close before the listed deadline. If you are interested, we encourage you to apply as soon as possible.