Advanced On-site Technician

About the Company We are Fujitsu, a global leader in technology and business solutions dedicated to transforming organizations and enhancing lives through innovation. With a rich heritage of expertise, we continuously strive to contribute positively to society and the success of our customers. About the Role As an Advanced On-site Technician, you will play a vital role in delivering technical support as part of our service delivery and project deployment efforts. Your responsibilities will include installation, troubleshooting, problem resolution, and maintenance of various technologies. You will respond to customer inquiries regarding operational issues and malfunctions, offering advice on preventative maintenance and configuration adjustments to enhance product performance and customer satisfaction. Your work may require mobility or may be based on-site at a customer location or campus. You will support desktop infrastructure and services across multiple technology streams, including hardware, operating systems, software, networks, servers, and printing services. In this role, you will be expected to respond to and resolve incidents and service requests within agreed service level agreements (SLAs) and adhere to Fujitsu's breach reporting process for any SLAs that are not met. Additionally, you will be responsible for asset refresh, relocation, deployment, and decommissioning while ensuring data integrity within the Configuration Management Database (CMDB). You will also maintain and perform housekeeping tasks for the customer's physical infrastructure, which includes desktop equipment, peripherals, telephony, print devices, and audio/visual conferencing equipment. It is essential to manage customer expectations by keeping them informed throughout the process and notifying them of any delays. All customer interactions and activities must be logged accurately in the appropriate client ITSM tool. Other responsibilities include the timely escalation of operational issues, accurate recording and submission of timesheets and project efforts, completion of required training, adherence to workplace health and safety practices, and undertaking additional tasks as assigned by team leaders or Fujitsu management. About You We are looking for candidates with experience in troubleshooting and maintaining PCs within a Windows environment. Familiarity with end-user technology support, specifically within the Windows family of operating systems (XP and Windows 7 are advantageous), is essential. A strong customer-focused approach is crucial, along with proven experience in desktop management tools and troubleshooting for desktops, laptops, smart devices, and printers. You should also have experience in resolving software conflicts and performance issues, as well as using desktop diagnostic tools and incident management tools. Familiarity with problem management within a desktop team and basic knowledge of the ITIL framework is desirable. A tertiary qualification relevant to the Information Technology industry or equivalent certification is preferred. The ability to work autonomously with minimal supervision and guidance is essential for success in this role. Benefits At Fujitsu, we are committed to fostering a diverse and inclusive work environment. We value fairness, equality, and the unique perspectives that come from a diverse range of talents. Our culture encourages individuals to bring their authentic selves to work, which we refer to as "Be Completely You." We prioritize people and believe that diversity drives innovation. Our recognition as an AWEI Gold Employer and our Rainbow Tick certification for LGBTI+ inclusion reflect our commitment to fostering an inclusive culture. We offer tailored career paths to support your professional and personal growth across our global organization. Our excellent reputation among customers, along with best-in-class reward and recognition programs, flexible work arrangements, and volunteering leave, demonstrates our commitment to living our values of aspiration, trust, and empathy every day. As an inclusive employer, we aim to recruit a diverse range of talents to help us fulfill our purpose. In line with our diversity, equity, and inclusion strategy, we welcome applications from women and gender-diverse individuals, Aboriginal and Torres Strait Islander people, Māori and Pacific people, LGBTI+ individuals, people with disabilities, culturally and linguistically diverse individuals, and veterans and emergency responders. If you do not meet every requirement in this job description, we encourage you not to hesitate in applying. Research indicates that women and individuals from underrepresented groups are less likely to apply if they do not meet every criterion. We prioritize hiring individuals who value inclusion, collaboration, adaptability, courage, and integrity. If this resonates with you, we invite you to apply.