Customer Support Centre Representative

About the Company At North Shore Toyota and North Western Toyota, we pride ourselves on being a leading automotive group with four Toyota sites across the North Shore and West Auckland, as well as a Lexus dealership and two Bridgestone stores. Our talented and diverse team of 170 individuals has been serving the wider Auckland community for over 30 years. As a prominent brand in New Zealand, Toyota is dedicated to providing exceptional customer experiences and promoting mobility for all. About the Role We are looking for a dedicated individual to join our Customer Support Centre (CSC) team, primarily focused on managing bookings for our Service departments. In this role, you will play a vital part in ensuring our customers receive timely service reminders and support. Key Responsibilities - Sending regular reminders to customers to help them protect their vehicles by servicing on time. - Managing inbound booking inquiries via phone, email, and social media, and completing bookings for servicing, WOFs, repairs, and recalls. - Maintaining accurate customer records, including up-to-date contact information and preferences to enhance our service. - Educating customers to help them maximize the benefits of their products and plans. - Identifying customer needs and recommending additional products and services that may be beneficial. This position offers a unique work schedule of 40 hours per week, with shifts between 7:00 am and 5:30 pm over four days, giving you one rostered day off each week, likely on Thursdays. Additionally, you will be scheduled to work 4 hours on a weekend approximately once a month from home, compensated at time and a half for that work. About You We are seeking candidates with a strong background in customer service, preferably within a contact centre environment. The ideal candidate will possess: - A proven ability to build meaningful connections and enjoy problem-solving. - Exceptional verbal and written communication skills. - Proficiency with technology and a quick learning aptitude. - Reliability, resilience, and a collaborative team spirit. What’s in it for You - A four-day work week: Enjoy three days off while still working 40 hours. - A positive team culture: We prioritize how we treat one another and foster a supportive environment. - Convenient location: Our office is located in vibrant Hobsonville, allowing you to avoid the city commute. - Modern facilities: Our brand-new contact centre is purpose-built, featuring electric sit-to-stand desks and a well-equipped team break room. - Hybrid working: We offer a flexible work model, with a 50/50 split between in-office and remote work. - NZQA qualification: You will receive formal contact centre training along with an NZQA qualification. - Technology: You will be provided with your own laptop and have access to best-in-class contact centre systems to streamline your work. - Competitive salary and incentives: We offer a competitive wage along with a weekly incentive component. - Access to discounts: Enjoy discounted vehicle servicing and participate in our MyBoost program, which provides discounts from over 50 popular brands and stores. - Long service rewards: After five years with us, you will receive an additional five days of annual leave. If this sounds like the opportunity for you, we invite you to apply now with your updated CV and cover letter, quoting Reference Number 12807.