Customer Care Specialist NLG

About the Company At The Warehouse Group (TWG), our mission is straightforward: to help New Zealanders live better every day. As the largest retailer in New Zealand, we have established ourselves as a beloved Kiwi brand. Our core values—Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi pai (Own it), and Kia haepapa (Do Good)—are the foundation of our daily interactions and decision-making. We are dedicated to evolving our business in alignment with our vision of making sustainable living easy and affordable for everyone. About the Role We are excited to invite a new member to our Noel Leeming Customer Specialist team. In this role, you will play a crucial part in delivering outstanding customer service. Each day will bring new challenges as you manage a variety of incoming inquiries, primarily related to online shopping. Your problem-solving skills will be essential in ensuring our customers receive the answers they need. What sets this contact center role apart is our use of advanced live online chat technology, in addition to traditional phone and email support. You will engage with customers from diverse backgrounds and work diligently to resolve their inquiries, regardless of the communication channel. Requirements To thrive in this position, we are looking for candidates who demonstrate a commitment to excellent customer service across our Warehouse and Warehouse Stationery online stores. The ideal candidate will possess: - Exceptional customer service skills with a customer-centric mindset - Excellent written and verbal communication skills, including a calm and articulate phone manner - An empathetic and resilient nature, allowing you to maintain a positive attitude under pressure - Strong computer literacy and keen attention to detail - Confidence in written communication - Adaptability and a genuine passion for helping customers Availability to work 40 hours per week, from 8 AM to 6 PM, Monday through Sunday, is required. Benefits We offer a dynamic and supportive team environment within a company that values and recognizes individual contributions. As TWG is at an exciting stage in its development, we are committed to empowering our teams and fostering cross-collaboration. By joining us, you can expect: - Career advancement opportunities within a large organization - A company that prioritizes sustainability in its operations - An additional paid day off to celebrate your birthday - Discounts across all our brands - Long service leave - 26 weeks of fully paid parental leave or 10 days of additional leave to support your partner - Fully paid jury service - Lifestyle leave to enjoy more time doing what you love We look forward to welcoming you to our team and working together to enhance the customer experience at The Warehouse Group.