Fixed Term Customer Services Representative

Customer Service Representative Fixed Term Post Haste Group Auckland About the Company At Post Haste, we have established a strong and dynamic presence in the Express Parcel industry. Our reputation is built on our commitment to looking after both our customers and our staff. We take pride in providing exceptional service and fostering a friendly work environment where every team member feels valued. About the Role We are currently seeking a Customer Service Representative to join our team on a fixed-term basis to cover maternity leave. In this role, you will be part of an elite crew dedicated to achieving excellence every day. Your primary responsibilities will include answering inbound calls, conducting track and trace investigations, lodging queries, and maintaining effective communication with our customers. To thrive in this position, you will need to possess strong communication skills, be an active listener, and demonstrate excellent time management abilities. A good level of computer knowledge, problem-solving skills, and the ability to think creatively to resolve issues will also be essential. Requirements - Strong communication skills - Active listening capabilities - Excellent time management - Proficient computer skills - Problem-solving abilities - Creative thinking Benefits We offer a full-time, fixed-term position covering maternity leave, with the following benefits: - 40 hours per week - Monday to Friday schedule - Working hours from 8:30 AM to 5:00 PM - On-site parking - Opportunities for career growth and advancement We will provide a comprehensive induction into our business along with ongoing training and support to ensure your success. All applicants must provide proof of their eligibility to work in New Zealand and complete pre-employment checks. At Post Haste Group, we are proud to offer a fantastic workplace and we look forward to welcoming new applicants. If you believe you have what it takes to join our team, we encourage you to apply today. Natasha Na’a North Island Customer Experience Manager natasha.naa@posthaste.co.nz