Operations Manager

About the Company Ritchies is one of New Zealand’s leading transport providers, dedicated to connecting communities through safe and reliable services. We are passionate about delivering exceptional transport solutions and ensuring our operations run smoothly. About the Role We are seeking a proactive and hands-on leader to oversee day-to-day operations at one or more of our bus depots. In this role, you will manage people, processes, and performance to ensure we provide a safe, efficient, and customer-focused service. Your responsibilities will include: - Overseeing daily depot operations, including rostering, bus dispatch, and compliance. - Leading and supporting operations supervisors, drivers, cleaners, and yard staff with a focus on pastoral care and performance management. - Driving Health, Safety & Wellbeing initiatives, ensuring all incidents are managed and reported promptly. - Managing the recruitment and onboarding of drivers in partnership with our People Team. - Monitoring performance data, identifying trends, and implementing improvements. - Collaborating with internal teams and external contractors to deliver service excellence. - Responding to customer inquiries and resolving issues in a timely manner. About You We are looking for someone who thrives in a fast-paced environment and leads by example. The ideal candidate will possess the following skills and attributes: - Strong leadership and communication skills. - Ability to plan, prioritize, and make decisions under pressure. - Problem-solving skills and attention to detail. - Proficiency with technology and data analysis. - A commitment to safety and continuous improvement. Experience in public transport or a similar large operational environment is desirable but not essential. Benefits At Ritchies, we value our team and are committed to creating a supportive work environment. By joining us, you will enjoy: - A collaborative team atmosphere. - Opportunities for career development and training. - Being part of a company that prioritizes safety, people, and service excellence. How to Apply If you are ready to take the next step in your career and make a meaningful impact, we encourage you to apply. Please click "Apply Now" and submit your CV and cover letter. We look forward to hearing from you.