Guest Experience Attendant

About the Company At Minor Hotels, we are proud to be an international hotel owner, operator, and investor with a diverse portfolio of over 530 properties. Our brands, including Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow, and TIVOLI, enable us to operate in more than 50 countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. In Australia and New Zealand, Minor Hotels leads the market in strata-titled accommodation management, featuring a variety of hotels, resorts, and residential apartment buildings. About the Role We are seeking a Guest Experience Attendant to join our team at Oaks Wellington Hotel on a part-time basis. This role is ideal for individuals who are passionate about delivering exceptional customer service. As a Guest Experience Attendant, you will have the opportunity to work in both our dynamic Front Office and the fast-paced Food and Beverage department. Key Responsibilities In this role, you will: - Provide a warm and welcoming reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs. - Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service. - Oversee the accurate processing of guest reservations, updates, and special requests, utilizing property management systems to ensure seamless scheduling and availability. - Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalized recommendations to enhance their experience. The hourly rate for this position is $25.00 NZD (excluding KiwiSaver). Requirements To be successful in this role, you should possess: - A friendly, positive attitude - Barista experience or a willingness to learn - Excellent communication skills and a polished appearance - Reliability and a sense of urgency - Availability to work a variety of shifts, including mornings, afternoons, evenings, split shifts, and public holidays as required Benefits Joining our vibrant team comes with numerous benefits, including: - A 50% discount on accommodation across all Minor Hotel brands in Australia and New Zealand - A 20% discount for team members’ friends and family on accommodation across all Minor Hotel brands in Australia and New Zealand - Access to Minor Hotels ANZ paid parental leave benefits - Additional paid leave, including Birthday and Study leave - Discounts on NIB Insurance - Savings and cash back from over 400 popular retailers in Australia and New Zealand - Discounts on entertainment and experiences, such as Opera Australia, Australia Zoo, and more - Discounts on furniture - Wellbeing programs with Uprise (EAP) - Wellness programs at Elysia Wellness Retreat, including accommodation, food and beverage options, wellness activities, spa treatments, and wellness consultations At Minor Hotels, we believe our people drive the success of our business. We are committed to investing in your skills to help you grow and progress in your career. You'll feel at home in our close-knit team, dedicated to delivering exceptional guest experiences and fostering a positive workplace culture. Please note that we are currently only accepting applications from candidates who have working rights within Australia or New Zealand.