Cafe Supervisor/Barista

About the Company We are a bustling café located in Takapuna, Auckland, dedicated to providing our customers with exceptional service and high-quality beverages. Our team is friendly and passionate about hospitality, and we are currently looking to expand our staff. About the Role We are seeking two Café Supervisors/Baristas to join our team in permanent positions. These roles offer between 30 to 40 hours per week, with a pay rate ranging from $24.00 to $25.00 per hour, depending on your experience and skill set. If you have a passion for excellent customer service, enjoy crafting quality beverages, and thrive in a fast-paced environment, we would love to hear from you. Key responsibilities for this position include: - Supervising café staff to ensure high-quality customer service and adherence to company procedures. - Coordinating staff rosters, managing shift changes, and ensuring adequate staffing during service periods. - Taking customer orders, processing payments, and providing service support during peak times. - Ensuring all food and beverage preparation areas comply with hygiene and safety regulations. - Monitoring inventory levels and assisting with ordering and stock rotation. - Training new staff in café procedures, customer service standards, and safe food handling practices. - Resolving customer complaints professionally and escalating issues when necessary. - Ensuring all café equipment is clean, well-maintained, and operated safely. - Completing end-of-day cash reconciliations and assisting with basic financial reporting as delegated. - Preparing and serving coffee and beverages to a high standard. - Delivering exceptional customer service and managing transactions efficiently. - Upholding food safety and workplace health standards at all times. Requirements We are looking for candidates who meet the following criteria: - A Certificate in Business, Hospitality, Communication, or a related field at NZQF Level 4. - A minimum of 6 months’ experience in a hospitality environment is preferred. - Excellent communication and customer service skills. - A positive attitude and the ability to work effectively in a team environment. - Flexibility and reliability, including the willingness to work on weekends. How to Apply If you are interested in joining our team, please send your CV along with a brief cover letter outlining your experience and suitability for the role. We look forward to hearing from you.