Key Account Manager

About the Company We are a dynamic organization dedicated to providing outstanding service and support to our valued customers. Our commitment to excellence drives us to seek individuals who can enhance our relationships with key accounts and ensure their needs are met with the highest standards. About the Role We are in search of a highly motivated and resilient Key Account Manager to oversee and expand our most important customer relationships. This role is not your typical account management position; it requires a unique blend of professionalism, proactive communication, and an unwavering commitment to service excellence. As the primary point of contact for high-value accounts, you will manage complex customer expectations while fostering positive relationships. You will proactively drive sales, margins, and profitability across your accounts, and provide expert product knowledge across various categories, including dry, chilled, frozen, and fresh products. Your responsibilities will include preparing and presenting professional quotations, pricing, and reports, ensuring all communications meet our high standards. You will coordinate with our procurement, warehouse, and distribution teams to ensure seamless service delivery, stepping in to assist when necessary. Additionally, you will maintain meticulous records and reporting through our company systems while ensuring compliance with Health & Safety, Food Safety, and company policies at all times. Requirements We are looking for candidates who possess the following qualifications: - Proven experience in key account management, sales, or hospitality/foodservice operations - Exceptional relationship-building skills, with the ability to handle demanding customers in a calm and professional manner - Strong organizational skills and a keen attention to detail; accuracy is essential in this role - A proactive, solutions-focused approach; you should anticipate problems and create solutions - Resilience and the ability to work under pressure while maintaining composure - A current Class 4 license or the willingness to obtain one - A team player mentality, combined with the independence to manage your accounts effectively Why This Role Matters Our key accounts represent some of the most critical customers in our business, and while they can be challenging, they also offer immense opportunities for growth and success. We need someone who recognizes that challenges are not insurmountable; they simply require skill, persistence, and professionalism. In return, you will experience the satisfaction of delivering significant value to both our customers and our organization. Benefits This role is ideal for individuals who thrive on challenges, value customer success, and remain calm under pressure. If you believe you have the right blend of professionalism, resilience, and service mindset, we encourage you to apply. To begin the application process, please send us your CV along with a cover letter. Your cover letter should demonstrate your understanding of the role and highlight your qualifications. A strong cover letter is essential, as it provides you with the opportunity to convey how you would succeed in this position.