Dispatch Coordinator

About the Company We are New Zealand's leading manufacturing company, specializing in innovative door solutions for both commercial and residential applications. Our commitment to quality and customer satisfaction drives our success, and we are proud to be a key player in the industry. About the Role We are seeking an experienced Dispatch Coordinator to join our dynamic team in an office-based position. In this role, you will work closely with the Office Manager to ensure smooth operations in our dispatch department. This is a long-term opportunity, with the potential for a permanent position for the right candidate. The working hours for this role are Monday through Friday, from 8:00 AM to 4:30 PM. Day-to-Day Duties As a Dispatch Coordinator, your responsibilities will include: - Coordinating and scheduling shipments, deliveries, and pickups - Assigning routes and supporting drivers to ensure timely deliveries - Handling customer inquiries and providing shipping updates and estimated arrival times - Proactively resolving transportation issues and delays - Maintaining accurate records of shipments and driver information - Negotiating delivery timelines and shipping rates - Collaborating closely with the factory team to meet production and delivery timelines - Liaising with vendors and suppliers - Supporting compliance by enforcing safety protocols and procedures Requirements To be considered for this role, candidates should possess: - Proven experience in a similar role - Intermediate skills in Microsoft Excel - Strong communication skills and the confidence to engage with suppliers and customers over the phone - The ability to work under pressure and meet deadlines - A good geographical knowledge of Canterbury - A keen eye for detail and the capacity to multitask Benefits We offer excellent remuneration that will be commensurate with your skill set and experience. This is a fantastic opportunity to join a supportive team with a positive culture and promising career growth potential. If you are interested in joining our team, please apply online. Please be aware that a pre-employment Drug and Alcohol check, as well as a Criminal history check, will be part of the recruitment process.