Service Coordinator & Administrator

Please Quote Reference Number 12235 About the Company At Aotea Electric Canterbury Limited, we are proud to be a part of the Aotea Group, delivering exceptional electrical and data services across Canterbury. With a presence in over 30 locations throughout New Zealand, we have built a strong reputation in the industry based on our history of success. Our supportive work environment fosters a great team culture, allowing you to be part of a dedicated group of professionals. About the Role We are seeking an experienced Administrator/Coordinator who possesses a "can do" attitude and exceptional multitasking abilities. In this challenging and varied role, you will be responsible for the administration and coordination of maintenance and breakdown jobs within our Servicing department. Your responsibilities will include job scheduling, as well as coordinating with our electricians, outside contractors, and clients. Key responsibilities will involve: - Answering phones for the Servicing Department - Monitoring and responding to emails for the Servicing Department - Creating jobs and leads - Scheduling jobs and coordinating electricians while meeting KPIs - Updating customers and maintaining customer portals - Organizing recurring maintenance jobs - Handling administrative tasks such as staff uniforms, inductions, and call-out rosters Requirements The ideal candidate will bring the following skills and experience: - Excellent communication skills, both verbal and written - Strong organizational abilities and multitasking skills - A keen attention to detail and commitment to accuracy - A proactive approach, with the ability to work independently as well as collaboratively within a team - Capability to work under pressure, solve problems, and meet tight deadlines and KPIs - A positive and cheerful demeanor - Experience with SimPRO is advantageous - Previous experience in a similar administrative role We value team players who are supportive, fun, and possess a good sense of humor. Benefits We offer a great team culture along with a supportive and inclusive work environment. Employees will have opportunities for professional development and growth within the company. Our active social club and regular company events help foster a strong sense of community. Working Hours The working hours for this position are Monday to Friday, from 8:00 AM to 5:00 PM, based in our central city office. Ready to Apply? We encourage applications from individuals with New Zealand residency or a valid New Zealand work visa. Please submit your updated CV and a cover letter detailing why you would be the perfect fit for this role. Please Quote Reference Number 12235