Key Account Manager

About the Company At Trade Me, we are dedicated to connecting New Zealanders, helping them create the lives they desire. Whether it involves significant decisions like finding a home, job, or car, or smaller tasks like locating the perfect bedside table or selling unused items, our vision is to be the first destination for Kiwis in their endeavors. About the Role We are seeking a talented professional to join our Marketplace team, focusing on the success of our Professional Sellers. In this role, you will be a crucial link between Trade Me and our key retail merchants. Your primary responsibilities will involve driving sales growth, building lasting relationships, and maximizing client retention. You will proactively work to understand the business needs of our clients and contribute to their e-commerce success on our platform. Key Responsibilities You will own and cultivate key relationships by managing a dedicated portfolio of retail merchants, serving as their main point of contact and developing multi-level, trust-based partnerships. Your role will also involve driving revenue and growth. You will proactively identify opportunities for your accounts, upsell premium products, introduce new packages, present promotional opportunities, and develop strategies to expand our partnership while enhancing seller conversion rates. Leveraging data will be essential for your success. You will analyze seller performance data, set up regular reporting, and translate your findings into actionable, data-driven insights and recommendations to help your clients thrive. As a strategic partner, you will understand your clients' objectives, contribute to their retention, act as their internal advocate, and collaborate with our Product, Marketing, and Finance teams to ensure their needs are met. Additionally, you will collaborate with other members of our Marketplace team to explore and develop additional revenue opportunities. Requirements To succeed in this role, you should have a minimum of three years of experience in an intermediate account management position, ideally with Key Account Management experience. You should possess a proven ability to grow and strengthen relationships with clients across various levels, along with a track record of successful negotiation and persuasive presentations of commercial deals. A background in digital sales or digital marketing, coupled with seasoned experience and in-depth knowledge of the e-commerce industry, digital marketing concepts, and online retail trends, is essential. Strong analytical skills are necessary for identifying opportunities through effective data usage, as well as excellent presentation abilities to deliver compelling narratives. A genuine curiosity for uncovering and solving customer challenges is also important. Experience with Salesforce or other CRM systems is desirable, and a relevant tertiary qualification is preferred. Benefits At Trade Me, we believe in offering our employees a fulfilling work environment with numerous benefits. We provide flexibility to accommodate individual needs, including options for a home office setup and utilities allowance. While we value team connection and come together in person at least twice a week, we support you in finding what works best for you. Your wellness is important to us, and we offer various resources to promote your physical and mental wellbeing. We also support you with leave when needed, including five days of wellness leave each year and ten days of sick leave starting from day one. Social activities are an integral part of our culture. We host regular gatherings, including company-paid lunches on payday, Friday drinks and snacks, annual Trade Me awards, and other celebrations to foster camaraderie. Learning and development are key to our team’s growth. Whether through on-the-job experience, formal training, or mentoring, you will have opportunities to enhance your skills and advance your career from day one. We understand that some candidates may hesitate to apply if they feel they do not meet all the qualifications. If you are excited about this opportunity, we encourage you to send us your resume along with a brief cover note explaining your interest. Trade Me is an accredited employer with Immigration New Zealand. We value diversity and promote a flexible workplace where everyone is encouraged to reach their full potential.