Workshop Manager

About the Company At Rutherford & Bond Toyota, we are committed to making the process of booking a vehicle into our Service Centre, purchasing parts, or acquiring a new or used vehicle as seamless as possible. We strive to provide exceptional service to our customers, and we are looking for individuals who share this vision. About the Role We are seeking an experienced Workshop Manager to become a vital part of our fast-paced Wellington Service Department. This position is crucial to our business operations, and we are looking for someone with a proven background in the automotive franchise who is ready to take on new challenges and drive positive change. In this role, your responsibilities will include: - Assisting with the Quality Control processes - Providing guidance to workshop technicians and apprentices - Liaising with customers regarding technical concerns - Ensuring adherence to the company safety policy within the workshop - Performing routine service and repair work on both Toyota and other vehicles - Maintaining in-process and final inspection records for quality assurance and production control - Conducting quality control inspections of the work performed by Automotive Technicians - Effectively selling Technician hours while ensuring the productivity and efficiency of the workshop team - Collaborating with the Parts department to ensure all necessary parts are available for repairs - Coaching and mentoring Workshop staff to enhance their knowledge and performance - Assisting the Parts & Service Manager with maintaining Warrant of Fitness (WOF) requirements Requirements The ideal candidate will have: - Significant experience in the automotive industry with proven service, workshop, or technical knowledge - Experience in coaching and mentoring team members, with a talent for identifying opportunities to enhance performance - A blend of business acumen and personal motivation necessary to meet and exceed targets - A demonstrated ability to thrive in a fast-paced and challenging environment - Strong organizational skills, with the ability to implement and maintain effective systems and procedures - Excellent communication and interpersonal skills - Confidence in managing challenging customer concerns, resulting in positive outcomes for both the customer and the business - An Automotive Service Technician (AVI) certification is essential - A clean and current full driver's license Benefits If this opportunity aligns with your skills and career aspirations, we encourage you to apply now by submitting your application online. For further inquiries about the role, please reach out to Mara Kerschbaumer, HR Advisor, at hr@rb.toyota.co.nz. Applications will close on 21 August 2025. Please note that we may begin shortlisting as applications are received, and we encourage early submissions as we may withdraw the advertisement at any time.