Customer Service Specialist - Trade Me Motors

About the Company At Trade Me, our mission is to connect New Zealanders, helping them create the lives they envision. Whether it involves significant decisions like finding a home, a job, or a vehicle, or smaller tasks such as selecting the perfect bedside table or decluttering, we aim to be the first place Kiwis turn to. We take pride in our Trade Me Motors platform, which is Aotearoa's most popular choice for buying and selling vehicles. About the Role We are seeking a Customer Experience Specialist based in Auckland to enhance the experience of our Motors clients. Within a small, dedicated, and passionate team, you will play a vital role in ensuring our clients receive exceptional service. Your responsibilities will include responding to calls and emails, as well as proactively reaching out to customers by phone to optimize their advertising experience on Trade Me Motors. Support tasks may involve helping clients update their listing photos, ensuring compliance with dealer advertising standards, navigating our systems, and offering helpful tips and tricks. This is a full-time position located in our vibrant central Auckland office. Requirements To succeed in this role, you should bring the following qualifications and skills: - A couple of years of experience in Customer Support or Service within a busy, client-focused team. - The ability to meet or exceed set targets and benchmarks. - Excellent verbal and written communication skills, with a natural empathy for customers. - A proven team player who proactively assists colleagues, shares ideas, and contributes towards collective goals. - Confidence with online technology products and a keen interest in ensuring your clients have a positive online experience, along with the ability to navigate multiple systems. - A strong desire to investigate, resolve, and respond to customer support inquiries, showcasing your problem-solving skills and commitment to going above and beyond. Benefits At Trade Me, we believe in creating a supportive and enjoyable workplace. Here’s what you can expect: - Flexibility: We recognize that flexibility means different things to different people. We support you in finding what works best for you, including options for home office setups and a utilities allowance. We also value team connection and gather in person at least twice a week. - Wellness: We prioritize your physical and mental well-being, offering a variety of resources to support you in being your best self. - Leave: We provide generous leave options, including five days of wellness leave each year and ten days of sick leave starting from day one. - Social: We love to celebrate our successes and have fun together. Join us in the office for company-paid lunches on payday, regular Friday gatherings, and various annual events. - Learning: We are committed to your professional growth, providing on-the-job training, formal learning opportunities, mentoring, and more from your first day. We understand that some candidates may hesitate to apply if they feel they do not meet every requirement. If you are excited about this opportunity, we encourage you to apply. Please send us your resume along with a brief cover note explaining your interest in the position. Trade Me is an INZ accredited employer. We value diversity and promote a flexible workplace where everyone is encouraged to reach their full potential.